Instigating Transformational Government at a Municipality Level

Elnaghi, Marwan; Alshawi, Sarmad; Weerakkody, Vishanth; Aziz, Wael

doi:10.4018/978-1-60566-390-6.ch005

Cited by 2 publications

(1 citation statement)

References 20 publications

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“…The past decade has seen a steady increase in ICT and policy discourse on the absorption of graduates in the labour market. 5 There is evidence that shows an increase in education in Africa's labour force. However, unemployment remains extremely high with educated unemployed graduates contributing significantly to the unemployment statistics.…”

Section: Introductionmentioning

confidence: 99%

Improving Citizen Services through Digital Transformation in Local Government Post COVID-19: Voices of Graduates, South Africa

Phetha,

Ndlovu

2023

EHASS

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The Covid-19 pandemic hit in 2020 and quickly spread across the world resulting in millions of deaths. The efforts to curtail the spread of the virus during the pandemic resulted in governments across the world pronouncing measures to restrict the movement of people, introducing curfews, instilling travel bans and encouraging people to stay at home. These unprecedented restrictions have resulted in the disruptions of the global economy. Faced with a global menace, the public sector in South Africa is slowly adopting ICT in its operations to improve service delivery. Despite a series of ICT innovative initiatives conducted by corporations during covid-19 environment, local government has been reluctant to adopt ICT in its operations. To understand the role of ICT in creating employment opportunities in the local government during the coronavirus pandemic a qualitative approach was adopted where twenty participants were interviewed. Participants comprised 10 key informants from the public sector and tertiary institutions in KwaZulu-Natal. The results showed that the public sector has failed to transform structurally in major areas to deal with a health crisis. Given the weak transformation of the South African economy due to COVID-19, high numbers of graduates entered the labour market, most of whom were shunning the public sector. To address graduate employability in the public sector, policymakers need to involve graduates in decisions that are attractive to them and use ICT to bring about stability in the public sector and make it an integral part of the well-being of graduates. The failure to integrate graduates into the public sector was found to be due to a lack of certain attributes, serious skills mismatch and a general lack of capacity. Therefore, the public sector should bridge this gap by adopting ICT to meet labour market needs and individual graduates’ attributes. Although the data in this work came from a small sample of key informants, it contributes significantly to expanding the scholarship on Digital Transformation in Local Government post-COVID-19. Keywords: Labour Market, Employment, Graduates, Perceptions, ICT.

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Section: Introductionmentioning

confidence: 99%

Improving Citizen Services through Digital Transformation in Local Government Post COVID-19: Voices of Graduates, South Africa

Phetha,

Ndlovu

2023

EHASS

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A Structural Equation Model (SEM) of Governing Factors Influencing the Implementation of t-Government

Alshetewi¹

2016

J Entrepren Organiz Manag

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Abstract-Governments around the world have invested significant sums of money on Information and Communication Technology (ICT) to improve the efficiency and effectiveness of services been provided to their citizens. However, they have not achieved the desired results because of the lack of interoperability between different government entities. Therefore, many governments have started shifting away from the original concept of e-Government towards a much more transformational approach that encompasses the entire relationship between different government departments and users of public services, which can be termed as transformational government (t-Government). In this paper, a model is proposed for governing factors that impact the implementation of tGovernment such as strategy, leadership, stakeholders, citizen centricity and funding in the context of Saudi Arabia. Five constructs are hypothesised to be related to the implementation of t-Government. To clarify the relationships among these constructs, a structural equation model (SEM) is utilised to examine the model fit with the five hypotheses. The results show that there are positive and significant relationships among the constructs such as the relationships between strategy and tGovernment; the relationships between stakeholders and tGovernment; the relationships between leadership and tGovernment. This study also showed an insignificant relationship between citizens' centricity and t-Government and also an insignificant relationship between funding and t-Government. document is a "live" template and already defines the components of your paper [title, text, heads, etc.] in its style sheet.

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Instigating Transformational Government at a Municipality Level

Cited by 2 publications

References 20 publications

Improving Citizen Services through Digital Transformation in Local Government Post COVID-19: Voices of Graduates, South Africa

Improving Citizen Services through Digital Transformation in Local Government Post COVID-19: Voices of Graduates, South Africa

A Structural Equation Model (SEM) of Governing Factors Influencing the Implementation of t-Government

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