Insureds’ Perception towards Insurance Services in Pokhara

Abstract

The basic objective of this study is to analyze the perception or opinion of Insured on the services provided by the insurers, agents and surveyors in Pokhara valley. Study shows 71.57 percent respondents agreed insurance creates awareness among people. Similarly, 73.53 percent respondents agreed it also provides social security. Regarding interest rates on loan, 57.43 percent respondents are indifferent on their opinion that whether the rate of interest on loan is cheaper or not but 30.69 percent are agreed that interest on loan is cheaper. Sixty-six point six seven percent respondents are neutral that payment of loan installment is easier or not but 22.22 percent opined installment payment is easier in insurance companies. In the context of satisfactoriness of insurance services, 50.49 percent respondents agreed that services of insurance companies are satisfactory. Out of 92 respondents, 71.74 percent argued that they are satisfied with the services of insurance agents and 28.26 percent are not satisfied. Of the total respondents, 35.89 percent agreed on the performance of insurance surveyors is satisfactory and free of bias. But 33.33 percent respondents on the other are neutral about the performance and behavior of surveyors. On the whole, the above facts imply that the perception of insureds towards insurance services is satisfactory in Pokhara valley.Repositioning Vol.1(1) 2016: 23-36

Awareness Regarding Health Insurance Policy Scheme of Government of Nepal among Local Residents of Dharan Sub-Metropolitan City

“…The majority (67.1%) of our respondents strongly agreed that the health insurance policy scheme is necessary. Similarly, a study from Pokhara, Nepal found that 61.0% of the respondents had a positive perception on its necessity [19]. These findings are also consistent with the study conducted in Dhaka, Bangladesh [20].…”

“…The statement that health insurance policy has wide risk coverage and could be a means of financial security was agreed by the majority of respondents. Other reports have stated that wide risk coverage was also the major factor for taking up health insurance policy scheme [18,19]. The majority (67.1%) of our respondents strongly agreed that the health insurance policy scheme is necessary.…”

Claims Settlement and Risk Attitudes: Evidence from the Motor Insurance Policyholders

“…Several surveys have been devoted both in Nigeria and other countries of the world to identify claims handling processes in insurance and how they are in relations to policyholders' perception in motor insurance (e.g. Bortoluzzo, Claro, Caeteno, & Artes, 2011;Gangil & Vishnoi, 2020;Gurung, 2016;Islam & Hossain, 2018;Yusuf & Ajemunigbohun, 2015).…”

Determinants affecting the buying of Life Insurance: A case of Kapilvastu District

“…People; especially the policy-holders or insured are the main party of insurance. So, the insurers should give due importance to the policy-holders while discharging their services (Gurung, 2016). With the growing awareness among the people about insurance, various services provided by the companies and availability of insurance facilities across the globe, the insurance sector is emerging very rapidly and there is a need to identify the main factors that affect the customer's demand for life insurance.…”