“…Face-to-face sharing among social workers is the dominant method of cross-referencing of similar cases, whereas learning from organizational databases and artifacts is often under-developed. Computerized decision-support or expert systems have been suggested or experimented with in social care (Carlson, 1999; Goodman et al, 1989; Nolan, 1997; Schoech et al, 2000, 2001), although more are found in the health care areas (Alexandrini et al, 2003; Chang, 2005; Chang et al, 2004; Frize and Walker, 2000; Hsu and Ho, 2004; López and Plaze, 1997; Trivedi et al, 2004; Zhang et al, 1999).…”