Integrating Evidence-Based Design and Experience-Based Approaches in Healthcare Service Design

Carr, Valerie; Sangiorgi, Daniela; Büscher, Monika; Junginger, Sabine; Cooper, Rachel

doi:10.1177/193758671100400403

Cited by 44 publications

(52 citation statements)

References 42 publications

(49 reference statements)

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“…Thus, the SpeNK-Q may be used to identify areas of improvement from users' perspective to be integrated with professionals' and systems' viewpoints [26]. This could represent a first step towards an experiencebased design approach in a public health perspective, by making the user integral to the process of redesigning services [27].…”

Section: Resultsmentioning

confidence: 99%

Measuring parents’ perspective on continuity of care in children with special health care needs

Rucci¹,

Latour²,

Zanello³

et al. 2015

Int J Integr Care

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Introduction: Children with special health care needs are an exponentially growing population needing integrated health care programmes that involve primary, community, hospital and tertiary care services. The aims of the study are (1) to develop and validate the Special Needs Kids Questionnaire (SpeNK-Q) designed to measure parents' perspective on continuity of care for children with special health care needs and (2) to evaluate the continuity of care based on parental experiences in this population.

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Section: Resultsmentioning

confidence: 99%

Measuring parents’ perspective on continuity of care in children with special health care needs

Rucci¹,

Latour²,

Zanello³

et al. 2015

Int J Integr Care

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“…An example is the British National Health Service's (NHS) Institute for Innovation and Improvement, working with experience-based design (Carr, Sangiorgi, Büscher, Junginger, & Cooper, 2011;Bate & Robert, 2006); the Mayo clinic in the US (Duncan & Breslin, 2009) or Service Innovation Lab Kent (Social Innovation Lab Kent, n.d.) for an example from social services.…”

Section: Discussionmentioning

confidence: 99%

“…A further motivation in the choice of cases was that neither used a predefined approach or model promoted by an external actor such as the innovation guide (Innovationsguiden n.d.) promoted by the Swedish Association of Local Authorities and Regions (SKL), IDEO's design kit (IDEO n.d.), or the introduction of experience based design (EBD) in the British National Health Service, NHS (Carr, Sangiorgi, Büscher, Junginger, & Cooper, 2011;Bate & Robert, 2006). In both cases the approaches to introducing and using design were developed in collaboration between the project managers and their respective design resources in the initiatives.…”

Section: Selection Of Casesmentioning

confidence: 99%

“…Examples are the NHS's Institute for Innovation and Improvement (Carr, Sangiorgi, Büscher, Junginger, & Cooper, 2011;Bate & Robert, 2006), Service Innovation Lab Kent (Social Innovation Lab Kent, n.d.), Skills Development Scotland (Bailey, 2012) or Mindlab (Bason 2010), all of which have been working to embed or apply design in public sector development since the mid-2000s. Looking beyond Europe, the Australian taxations office (Body 2008) had already started their attempts to embed design and develop design capability within the organization in the late 1990s.…”

Section: A Capability In Need Of Constant Updatingmentioning

confidence: 99%

“…Through design driven projects, the awareness of design within the organization as well as the enabling structures were also developed successively (ibid). Also, in the NHS design was embedded through the introduction of an experience-based design mindset and methods (Carr, Sangiorgi, Büscher, Junginger, & Cooper, 2011).…”

Section: A Capability In Need Of Constant Updatingmentioning

confidence: 99%

See 2 more Smart Citations

Building Design Capability in the Public Sector: Expanding the Horizons of Development

Malmberg¹

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Public sector organizations are in need of new approaches to development and innovation. There is a need to develop a capability to better understand priorities, needs and wishes of public sector service users and become more proactive, in order to meet the demands on keeping costs down and quality high.Design is increasingly put forward as a potential answer to this need and there are many initiatives taken across the world to encourage the use of a design approach to development and innovation within public sector. In relation to this trend there is a need to improve the understanding of how public sector organizations develop ability to exploit design; how they develop design capability. This is the focus of this thesis, which through an exploratory study has observed the two initiatives aiming to introduce design and develop design capability within healthcare and social service organizations.One main contribution of this work is an understanding of the design capability concept based on a structured review of the use of the design capability concept in the literature. The concept has previously been used in relation to different aspects of designs in organizations.Another important contribution is the development of an understanding for how design capability is developed based on interpretations founded in the organizational learning perspective of absorptive capacity. The study has identified how different antecedents to development of design capability have influenced this development in the two cases. The findings have identified aspects that both support and impede the development of design capability which are important to acknowledge and address when aiming to develop design capability within a public sector organization.In both cases, the set up of the knowledge transferring efforts focus mainly on developing awareness of design. Similar patterns are seen in other prior and parallel initiatives. The findings however suggest that it is also important to ensure that the organization have access to design competence and that structures like routines, processes and culture support and enable the use of design practice, in order to make design a natural part of the continuous development work.v Populärvetenskaplig sammanfattningSedan 2015 ställer patientlagstiftningen krav på ökat inflytande och delaktighet för patienter och socialtjänstbrukare och det pågår ett paradigmskifte mot en mer personcentrerad vård och omsorg. Detta ställer nya krav både på utveckling och leverans av tjänster inom offentlig sektor. Den ökade pressen på offentlig sektor att hålla nere kostnaderna och samtidigt hålla hög kvalité på tjänsterna skapar ett behov av nya förhållningssätt till såväl användarna av tjänster som till utveckling. Förståelsen för invånarnas behov, förutsättningar och drömmar behöver utvecklas för att ge verksamheten bättre insikt i vilka problem de knappa resurserna ska fokuseras på och att de lösningar som tas fram verkligen tillför värde.I samband med detta lyfts allt oftare design fram som ett pot...

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Cyclical experience‐based design: A proposal for engaging stakeholders in a co‐creative model for primary health care service design

Ramos

Forcellini

Ferreira

et al. 2021

Health Planning & Management

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Healthcare services face difficulties in using structured methods for service design and having patient participation in such processes. There are few models on healthcare service design and even less focused on Primary Health Care (PHC) in the literature. Therefore, this paper contributes to this domain by presenting the proposal of a co-creative model to design PHC services. The proposed model was constructed based on the study of reference models in PHC and co-design. Plan-Do-Check-Act cycle and the Experience-Based Co-Design approach were used to structure the model. The resulting model contributes to (a) continuous improvement, (b) improvement analysis and registry, (c) identification and solution of PHC users' real needs, (d) community participation and empowerment, (e) creation of experience-focused and patient-centred services. The model's use of co-creation enables patients and PHC staff to understand each other's needs and challenges, and to create together appropriate solutions to their communities and act toward more satisfying services.

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Integrating Evidence-Based Design and Experience-Based Approaches in Healthcare Service Design

Cited by 44 publications

References 42 publications

Measuring parents’ perspective on continuity of care in children with special health care needs

Measuring parents’ perspective on continuity of care in children with special health care needs

Building Design Capability in the Public Sector: Expanding the Horizons of Development

Cyclical experience‐based design: A proposal for engaging stakeholders in a co‐creative model for primary health care service design

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