Integrating ISS and SOR models to investigate the determinants of continuance intention toward using m-payment for donations (Sadaqah): the moderating role of Islamic religiosity

Elsotouhy, Mohamed M.; Mobarak, Abdelkader M. A.; Dakrory, Mona I.; Ghonim, Mohamed A.; Khashan, Mohamed A.

doi:10.1108/ijbm-11-2022-0498

Cited by 4 publications

(1 citation statement)

References 187 publications

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“…DeLone & McLean's (2003) emphasis on a well-functioning and user-friendly interface, the positive relationship between system quality and satisfaction underscores the importance of a seamless user experience. Additionally, the positive impact of system quality on continuance intention demonstrates that a reliable and efficient app is instrumental in retaining users, as it facilitates a frictionless and enjoyable interaction with the platform (Cheng, 2020;Elsotouhy et al, 2023;Gunden et al, 2020;Jeyaraj, 2020;Zhong & Chen, 2023).…”

Section: Discussionmentioning

confidence: 99%

Craving Continuity: Unveiling the Impact of Integrating Information System Success and Expectation Confirmation Models on Sustained Use of Food Delivery Apps

Pasaribu,

Aruan

2024

AJESH

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This study aims to investigates the complex dynamics of users' intention to continue using food delivery applications, examining the interplay between information system success and expectation confirmation models. Additionally, it explores the influence of perceived promotion, perceived time saving, and the moderating effect of trust on users' inclination to persist with these applications. To gather data, a quantitative survey was conducted among 462 users of food delivery applications, selected through non-probability sampling methods. The collected data was then analyzed using Structural Equation Modeling (SEM), employing the PLS-SEM technique. The findings reveal that all the examined variables confirmation, perceived usefulness, system quality, information quality, service quality, perceived enjoyment, perceived promotion, perceived time saving, and satisfaction have a positive influence on the intention to continue using food delivery apps. Moreover, the study highlights the crucial role of trust in amplifying the relationship between user satisfaction and their decision to continue using these services. This research offers valuable insights into the complex dynamics of consumer behavior in the digital age, particularly within the context of food delivery app usage. By understanding the factors that drive user satisfaction and continued engagement, industry practitioners and policymakers can develop more effective strategies to improve service quality, optimize promotional efforts, and ultimately enhance user experiences within this rapidly evolving landscape.

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Section: Discussionmentioning

confidence: 99%

Craving Continuity: Unveiling the Impact of Integrating Information System Success and Expectation Confirmation Models on Sustained Use of Food Delivery Apps

Pasaribu,

Aruan

2024

AJESH

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Decoding digital dependency: Flow experience and social belonging in short video addiction among middle-aged and elderly Chinese users

Xu,

Ramayah,

Arshad

et al. 2025

Telematics and Informatics

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Employees’ change in perception when artificial intelligence integrates with human resource management: a mediating role of AI-tech trust

Arora,

Mittal

2024

BIJ

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PurposeThis research explores and examines the change in perception artificial intelligence (AI) technology can bring in various human resources (HR) functions [(perception of change that AI can create in the talent acquisition (PAITA), perception of change that AI can create in the training and development (PAITD), perception of change that AI can create in the performance assessment (PAIPA) and perception of change that AI can create in the pay and rewards (PAIPR)] and its impact on intention to adopt AI by HR professionals. Additionally, as the literature on trust in AI is scanty, the mediation influence of AI-tech trust was also examined.Design/methodology/approachCross-sectional data were gathered from 264 HR professionals from Indian e-commerce organizations. The model has been tested using a two-step partial least squares-based, structural equational modeling (PLS-SEM) technique.FindingsAI uses algorithms for creating accurate and trustworthy information databases; it also enables quick data access and transmission, which enhances HR functions. Employees’ perception of the change that AI can bring to various HR functions significantly impacts the adoption of AI in HR. Additionally, AI-tech trust positively mediates all the hypothesized relationships.Originality/valueBased on stimulus-organism-response (S-O-R) and affordance theory, this study significantly increases the understanding of how employees perceive changes in various HR functions as a result of AI implementation and how much they trust the AI technology. This study also addresses the lack of research on AI integration in HR, with a special focus on developing countries.

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Integrating ISS and SOR models to investigate the determinants of continuance intention toward using m-payment for donations (Sadaqah): the moderating role of Islamic religiosity

Cited by 4 publications

References 187 publications

Craving Continuity: Unveiling the Impact of Integrating Information System Success and Expectation Confirmation Models on Sustained Use of Food Delivery Apps

Craving Continuity: Unveiling the Impact of Integrating Information System Success and Expectation Confirmation Models on Sustained Use of Food Delivery Apps

Decoding digital dependency: Flow experience and social belonging in short video addiction among middle-aged and elderly Chinese users

Employees’ change in perception when artificial intelligence integrates with human resource management: a mediating role of AI-tech trust

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