Integrating Knowledge into Conversational Agents for Worker Upskilling

Abstract

The labor market is a key part of an economy. Several existing online platforms allow the upload of resumes and the search for a job. One of their limitations, however, is that obtaining the best opportunity can be hard because certain jobs need some experiences, abilities, and features that an applicant might not know. The recent diffusion and employment of conversational agents definitely have proven to benefit this kind of issue. For example, ChatGPT has shown impressive outcomes in different domains and for a variety of tasks. It has weaknesses, although, related to the veracity of the responses it generates, which might deceive the user interacting with it. The usage of external domain knowledge is the direction we suggest in this chapter. Several lexical databases and taxonomies have already been collected and designed by different organizations. We illustrate a list of such resources and provide a solution that integrates conversational agents with relevant information extracted from one of such resources showing the benefits and the impact that our proposal can generate.