2022
DOI: 10.1007/s12599-022-00743-1
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Intelligent Assistants

Abstract: Intelligent assistants are an increasingly commonplace class of information systems spanning a broad range of form and complexity. But what characterizes an intelligent assistant, and how do we design better assistants? In the paper, the authors contribute to scientific research in the domain of intelligent assistants in three steps, each building on the previous. First, they investigate the historical context of assistance as human work. By examining qualitative studies regarding the work of human assistants,… Show more

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Cited by 12 publications
(9 citation statements)
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“…Data were collected from users of intelligent assistants through a survey. Another research work [39] presents analysis of 111 published articles in the area of intelligent assistants. Ref.…”
Section: Intelligent Personal Assistants Personalized Task List Perso...mentioning
confidence: 99%
“…Data were collected from users of intelligent assistants through a survey. Another research work [39] presents analysis of 111 published articles in the area of intelligent assistants. Ref.…”
Section: Intelligent Personal Assistants Personalized Task List Perso...mentioning
confidence: 99%
“…A brief review on employment of CBR in educational systems shows that it is, not only applicable for suggesting suitable courses of massive open online courses (MOOCs) [20], but also is useful for planning towards personalization [21], contextualization [22] as well as recommendation [23,24] and intelligent assistance [25]. Here, case adaptation is believed to have a promising role in providing reasonable solutions.…”
Section: Related Workmentioning
confidence: 99%
“…Intelligent assistants are commonly regarded as software agents capable of performing tasks or providing services, typically through conversational interfaces. Various definitions exist in the literature 45 , with the majority emphasizing their high level of intelligence. These assistants are expected to recognize voices, comprehend questions, model human behavior, and even predict user needs.…”
Section: Introductionmentioning
confidence: 99%
“…Currently, intelligent assistants are in high demand across diverse user groups 45 : housewives for obtaining kitchen recipes, weather forecasts, etc. ; people with limited mobility 49 and blind people 48 ; travellers who need help in translating from foreign languages; …”
Section: Introductionmentioning
confidence: 99%
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