Intelligent decision support systems in higher education institutions in developing countries: A Systematic Literature Review

Abstract

The rapid evolution of technology has made it an essential tool for individuals in their daily routines. Understanding the adoption of technology and its determinants has become critical due to its significance. This paper conducts a systematic analysis of intelligent systems that support decision-making in higher education institutions, particularly in developing nations. The review aims to identify relevant literature and assess the significance and practicality of such systems. A full-text systematic review was conducted of articles selected between 2010 and 2022, and a PRISMA-P was applied for their quality assessment. The study found that IDSS is an integrated approach that combines human-computer interaction to assist individuals in effectively utilizing data, models and structured processes to address uncertainty when making decisions. However, there is limited research analysing decision problems with simple additive weighting.