Intention to Use E-Government Services in Malaysia: Perspective of Individual Users

Eze, Uchenna Cyril; Goh, Mei Huey; Ling, Heng Yaw; Lee, Chai Har

doi:10.1007/978-3-642-25453-6_43

Cited by 21 publications

(10 citation statements)

References 21 publications

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“…Certainly, many have acknowledged the merit and the influence of social influence (SI) as an important social force that shape strongly adoption decisions (Venkatesh et al, 2003;Shin, 2007;Eze et al, 2011;Yanping & Peng, 2012). Furthermore, the popular TAM3 has incorporated SI in their new expanded TAM model (Venkatesh & Bala, 2008).…”

Section: External Variables: Social Influence Trust Security/privacmentioning

confidence: 99%

Mobile Healthcare Adoption among Patients in a Developing Country Environment: Exploring the Influence of Age and Gender Differences

Faqih¹,

Jaradat²

2015

IBR

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This research was motivated by two considerations: (1) Mobile-based technologies have the potential to improve the delivery process of healthcare services, and (2) limited research has been implemented worldwide to focus on patients" perceptions towards the adoption of mobile healthcare, particularly in developing country environment. This research proposes an extended TAM model as a research framework to better understand the adoption process of mobile healthcare among patients. To serve the objectives of this study, a paper questionnaire was employed to collect data. Previously validated set of measurement items were used to develop the survey instrument. The proposed research model was validated using the PLS-SEM approach (WarpPLS 4.0) with a sample of 366 respondents. The results of the current study have provided adequate statistical support for the extended TAM model. With the exception of cost, all external variables incorporated in this model (including perceived ease of use, perceived usefulness, social influence, trust, and security/privacy) are found influential in shaping the patients" perceptions towards the adoption of mobile-healthcare technology. In addition, the current study demonstrates that demographic variables of age and gender have considerable moderating influence on the adoption of mobile technologies in healthcare systems in Jordan. The current research model can serve as a blueprint for future expansion of research in this vital field of study. Theoretical contributions, practical implications and future research directions of the study are also addressed.

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Section: External Variables: Social Influence Trust Security/privacmentioning

confidence: 99%

Mobile Healthcare Adoption among Patients in a Developing Country Environment: Exploring the Influence of Age and Gender Differences

Faqih¹,

Jaradat²

2015

IBR

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“…Venkatesh and Davis (2000) have concluded that subjective norm has a direct positive relationship with perceived usefulness. However, studies conducted in different social settings have reported that subjective norm has some empirical positive influence on behavioral intention (Eze et al, 2011;Sadi & Noordin, 2011). Specifically, many studies have found that subjective norm is a prime determinant in adoption of technology services provided by mobile devices (Linck et al, 2006;Shin, 2007;Gu et al, 2009).…”

Section: Technology Acceptance Model (Tam2)mentioning

confidence: 99%

Investigating the Moderating Effects of Gender and Self-Efficacy in the Context of Mobile Payment Adoption: A Developing Country Perspective

Jaradat¹,

Faqih²

2014

IJBM

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The adoption rate of mobile payment technology is relatively low in the developing world, particularly in Jordan. The need to study why people in Jordan are unwilling to participate in its adoption is definitely imperative because the outcomes and conclusions of the current analysis could be thoughtfully and strategically utilized to improve and accelerate the adoption and diffusion of mobile payment in Jordan. To achieve this objective, the current study develops a theoretical research model as a framework based on modified Technology Acceptance Model 2 (TAM2). The moderating influence of gender and self-efficacy on the adoption process of mobile payment was integrated in the current model. The quantitative data was collected via a paper-based self-administered questionnaire. A valid 366 data sets (of those just above 50% are females) were used to assess the model. The model parameters were theoretically analyzed by using the WarpPLS 4.0 software. PLS has been selected on merits because it can statistically handle the complexity of the proposed model. This study has concluded that the perceptions of usefulness and ease of use, subjective norm, output quality, and result demonstrability are all important determining factors of behavioral intention towards mobile payment adoption. Further, image and output quality determinants were empirically observed to influence perceived usefulness construct and indirectly influencing behavioral intention. In the meantime, gender differences were determined to have little moderating influence on the adoption process of mobile payment. However, the self-efficacy aspect was found to have a moderating influence on some of the hypothesized relationships of this model, implying that self-efficacy is a significant decision factor to consider for adoption of mobile payment technology. Moreover, the theoretical and practical implications of the findings and recommendations for future research are presented and discussed.

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“…Secondary data are pieces of information, which already exist. Examples of these will include articles in journals, magazines, newspapers, government publications, and industry analysis offered by websites, internet, and the media [29,30].…”

Section: E Brand Loyaltymentioning

confidence: 99%

“…Likert scale is used to measure how subjects strongly agree and strongly disagree with their statements on a 5-point scale. Likert point scale has been used in previous research as a measurement scale, for instance, study by Eze et al [29], Eze and Gilbert [30], Eze and Kam [31], Tsiotsou [33], and Chen [34].…”

Section: A Questionnaire Designmentioning

confidence: 99%

Conceptualizing factors that influence consumers' mobile phone purchase

Eze

Lee

2012

2012 International Conference on Innovation Management and Technology Research

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Mobile phones have a long history beginning in 1950s, with hand-held devices since 1983. Despites this long history, there are not many studies focusing on consumers' behavior towards mobile phones, particularly in Malaysia. Research on consumers' purchase intention in telecommunication devices is mainly conducted overseas. This paper focuses on the effects of brand image, product knowledge, product quality, brand loyalty, and product price on consumers' purchase intention. The aim of this paper is to conceptualize the factors that could influence the intention to purchase a mobile phone. The framework will be underpinned on consumer behavior theories as well as technology acceptance related ideas. We are hopeful that this framework would be useful to research and practice in providing added insights into specific construct development and validation, and in providing some managerial guidance on what matters to consumers and what informs their decision to select and buy a particular mobile device, respectively.

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Intention to Use E-Government Services in Malaysia: Perspective of Individual Users

Cited by 21 publications

References 21 publications

Mobile Healthcare Adoption among Patients in a Developing Country Environment: Exploring the Influence of Age and Gender Differences

Mobile Healthcare Adoption among Patients in a Developing Country Environment: Exploring the Influence of Age and Gender Differences

Investigating the Moderating Effects of Gender and Self-Efficacy in the Context of Mobile Payment Adoption: A Developing Country Perspective

Conceptualizing factors that influence consumers' mobile phone purchase

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