Intention, trust and risks as core determinants of cloud computing usage behavior

Alsmadi, Duha; Halawani, Marwah; Prybutok, Victor R.; Al-Smadi, Radwan

doi:10.1108/jsit-09-2020-0180

Cited by 7 publications

(3 citation statements)

References 80 publications

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“…The results of this paper can help gain a clear understanding of the factors that affect the Malaysian public sector regarding CC. The TOE was used in the paper of [61], in which the variables of the TOE were used to examine the CC adoption in higher education. The paper highlights the role of trust and perceived risk.…”

Section: Unified Theory Of Acceptance and Use Of Technology (Utaut)mentioning

confidence: 99%

Cloud-Based E-Government (CBEG): A Systematic Literature Review

Alkhilani,

Atan,

Abdullah

et al. 2024

Iraqi Journal of Science

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The field of cloud-based electronic government (CBEG) is still expanding. Some conflicting results have been published regarding the factors influencing the adoption of CBEG. The paper aims to review the literature and understand the status of CBEG and the factors behind its adoption. Specific keywords related to the topic were used to extract articles from reliable databases. An extensive review was done on a total of 41 articles published between 2016 and August 2022. The findings showed that there has been an increase in the number of articles related to CBEG, specifically in the public sector. The review also showed that the quantitative approach outperformed other approaches. The Technology Organization Environment (TOE) framework and Diffusion of Innovation (DOI) were used in the majority of the reviewed papers. Structural equation modeling (SEM) was applied intensively in the reviewed papers. The most important factors for CBEG adoption are top-level management support, security, compatibility, relative advantage, complexity, and privacy. Future studies are recommended to expand the scope of inclusion criteria, conduct more empirical studies on CBEG, and deploy mediators and moderators. Empirically, combining more theories can explain more about the adoption of CBEG. The findings help decision-makers better understand the predictors of the successful adoption of CBEG.

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Section: Unified Theory Of Acceptance and Use Of Technology (Utaut)mentioning

confidence: 99%

Cloud-Based E-Government (CBEG): A Systematic Literature Review

Alkhilani,

Atan,

Abdullah

et al. 2024

Iraqi Journal of Science

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“…Most influential technology adoption models like the protection motivation theory, TAM, UTAUT and TPB have posited the factors associated with individuals’ technology acceptance (Alsmadi et al , 2022; Baltruschat et al , 2023; Mahmud et al , 2023; Lin et al , 2020). On the other hand, the TOE framework is one of the few models conceptualising technology adoption from the organisational perspective (Awa et al , 2015; Ergado et al , 2021).…”

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

Merchant adoption intention of mobile payment platforms in Malaysia

Ojo,

Fawehinmi,

Tan

et al. 2023

JSIT

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Purpose In recent years, Malaysia has seen a dramatic change in the landscape of financial transactions due to the fast growth of mobile payment systems. This study aims to examine the technological, organisational and environmental (TOE) factors of merchants’ adoption intention to use mobile payment platforms essential for the continuing development and profitability of these cutting-edge payment options. Design/methodology/approach The research model was developed from the TOE framework and tested with the data collected from 120 merchants in Malaysia. The partial least squares structural equation modelling technique was used in analysing the collected data. Findings Technology readiness and competitor pressure were directly related to merchants' mobile payment adoption intention and indirectly through perceived strategic value. Also, perceived ease of use and perceived strategic value were significant predictors of the adoption intention of mobile payment. Originality/value This model demonstrates the relevance of TOE in explaining merchants' mobile payment adoption intention, with implications for policy and strategy to support the broader adoption of mobile payment platforms in Malaysia.

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“…Compatibility is the extent to which the innovation is considered consistent with the values, needs, and previous experiences of potential users (Mostafa & Kasamani, 2022). It has a huge impact on trust (Alsmadi et al, 2022). Compatibility refers to "the degree to which an innovation is perceived as consistent with the existing values, needs, and previous experiences of a potential employer" (Jia et al, 2021).…”

Section: Chatbots and Compatibilitymentioning

confidence: 99%

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2023

IJABR

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Nowadays, artificial intelligence (AI) is growing rapidly, especially in Indonesia. Chatbot is one of the new forms of technology in AI that works like humans. Its great development is evidenced by the major adoption of chatbots in various industrial sectors, especially in the banking industry. This study intends to investigate the anthropomorphism of chatbots as one influencing factor of the trust, intention, and engagement of state-owned bank customers in Indonesia. The study employed the DOI theory since consumer behavior toward new technology is determined by his beliefs on that particular technology. The research used non-probability sampling with a total of 108 respondents who had or frequently used chatbots for their needs. The data was processed using the Partial Least Square method to analyze the measurement and structural model. The results show that all variables of chatbot anthropomorphism have a positive effect on trust, intention, and engagement of state-owned bank customers in Indonesia. This study provides insight for bank managers to continuously develop chatbots in order to get better quality and security so that customer trust, intention and engagement can increase.

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Intention, trust and risks as core determinants of cloud computing usage behavior

Cited by 7 publications

References 80 publications

Cloud-Based E-Government (CBEG): A Systematic Literature Review

Cloud-Based E-Government (CBEG): A Systematic Literature Review

Merchant adoption intention of mobile payment platforms in Malaysia

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