Interlending and document supply:  a review of recent literature XXXVIII

Gould, Sara

doi:10.1108/02641610010344837

Cited by 1 publication

(1 citation statement)

References 23 publications

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“…Literature reviews published by Connolly (2000Connolly ( , 2001, Gould (2000Gould ( , 2001Gould ( , 2002 and McGrath (2002McGrath ( -2007, in the journal Interlending and Document Supply, highlight continued interest both in the access versus ownership debate and in resource sharing. These reviews also highlight a growing body of literature on automation, unmediated document delivery, copyright, electronic resources, consortia, as well as licensing and pricing as it relates to the so-called 'big deals" In recent years, many articles have been published on the subjects of open access, e-books, digitization and Google.…”

Section: Literature Reviewmentioning

confidence: 99%

Measuring the Effectiveness of Queen Elizabeth II Library Document Delivery Operations Before and After the Implementation of Relais International’s Enterprise Document Delivery Software

Warner

2007

EBLIP

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Objective -To compare the performance of the Queen Elizabeth II Document Delivery operation before and after the implementation of Relais International's Enterprise document delivery software.Methods -This paper employs methodology established in the Association of Research Libraries' 1998 publication, "Measuring the Performance of Interlibrary Loan Operations" and repeated in ARL's "Assessing ILL/DD Services: New Cost-Effective Alternatives," published in 2004. In both studies, three measures were used to evaluate the efficiency of document delivery operations: fill rate, turnaround time and direct costs. Both studies offer ARL benchmark or mean scores for each efficiency measure. This paper compares Queen Elizabeth II Document Delivery (QEII/DD) scores for each efficiency measure with those reported in both ARL studies.Results -Data for the two periods under review, 1999-2000 and 2004-2005, indicate that borrowing fill rates remained relatively stable, showing only a 3% drop in the latter year, while lending fill rates showed a significant increase (11%). Turnaround times for filled QEII/DD borrowing returnable requests were faster on average by 4.2 days or 24%. Turnaround times for QEII/DD non-returnable borrowing requests also show improvement: a filled non-returnable request was faster on average by 1 day or 12%. The average cost of a Evidence Based Library and Information Practice 2007, 2:2 56QEII/DD borrowing request has remained stable : $22.82 in 1999-2000 and $22.61 in 2004-2005. In contrast, the average cost of a QEII/DD lending request has increased slightly: from

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Section: Literature Reviewmentioning

confidence: 99%

Measuring the Effectiveness of Queen Elizabeth II Library Document Delivery Operations Before and After the Implementation of Relais International’s Enterprise Document Delivery Software

Warner

2007

EBLIP

View full text Add to dashboard Cite

show abstract

Interlending and document supply: a review of recent literature XXXVIII

Cited by 1 publication

References 23 publications

Measuring the Effectiveness of Queen Elizabeth II Library Document Delivery Operations Before and After the Implementation of Relais International’s Enterprise Document Delivery Software

Measuring the Effectiveness of Queen Elizabeth II Library Document Delivery Operations Before and After the Implementation of Relais International’s Enterprise Document Delivery Software

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