“…Knowledge management begins with the importance of people and their capabilities since human resources play a crucial role in improving the organization (Hajir et al, 2015). In this sense, it should be noted that there is an extensive bibliographic production that links knowledge management with the following aspects: information and communication technology, innovation, management method, organizational culture, strategic policy, human resources, management by objectives, quality, or process reengineering (Zhuang, Chen, & Wang, 2019;Turulja & Bajgoric, 2018;López-Nicolás & Meroño-Cerdán, 2011;Zheng et al, 2010).…”