Introverts and Extroverts’ Perception on The Use of WhatsApp Voice-note and WhatsApp Video Call as A Medium of Discussion

Abstract

outbreak has caused the shutdown of learning institutions. The situation has affected teaching and learning process, as well as the evaluation of students' performance. This is especially true for language subjects that require interaction between students. As a result, many language instructors have opted for video calls as a new medium of speaking evaluation. However, this medium of discussion may not suit introverts as they may have anxiety to participate in a live discussion. The purpose of this study is to identify students' perception on the use of WhatsApp voice-note and WhatsApp video call as the medium of speaking discussion. This paper is also intended to discover the differences of the students' feedback on the use of these two media of discussions, specifically from introverts and extroverts' perspective. 58 students participated in this study. The students were divided into groups and were asked to conduct two sessions of discussion. In the first session, the participants were asked to conduct a discussion by sending voice-notes in their WhatsApp group. In the second session, they were asked to conduct a live discussion using WhatsApp video call. Next, the students answered questionnaires to identify their personality (introvert/extrovert) and to provide feedback on the use of the two methods as a medium of discussion. Majority of the students prefer voice-note discussion over video call. When compared between introverts and extroverts, it was found that compared to a video-call, voice-note discussions benefited introverts as they reported that they were more comfortable and confident, they had more chance to participate, and they received feedback more effectively. Hence, language instructors may consider providing a medium that allow introverts to share their thoughts without having to be involved in live discussions. Given adequate time, this may prepare and help them to build confidence to participate in real-life discussions.