Investigating Analytics Dashboards’ Support for the Value-based Healthcare Delivery Model

Abstract

Improving the value of care is one of the essential aspects of Value-Based Healthcare (VBHC) model today. VBHC is a new HC delivery model which is centered on patient health outcomes and improvements. There is anecdotal evidence that the use of decision aid tools like dashboards can play a significant role in the successful implementation of VBHC models. However, there has been little or no systematic studies and reviews to establish the extent to which analytics dashboards are used to support patient care in a VBHC delivery context. This paper bridges this knowledge gap through a systematic review of the existing literature on dashboards in the HC domain. Our study reveals dashboard capabilities as an enabling tool for value improvements and provides insight into the design of dashboards. This study concludes by highlighting a few gaps, question, and need for research in the future.The need for HC services is rising due to growing global demand and population, the burden of increasingly complicated chronic disease [8]. With

Towards a theoretical model of dashboard acceptance and use in healthcare domain

“…Generally speaking, the use of dashboard in the healthcare organisation can improve collaboration and communication, reduce the time for decision making, facilitate documentation and increase the performance and efficiency of care. Moreover, if used by patients, they can facilitate patient-centred care by improving value, increase patients' safety and satisfaction and can support them in decision making and better communication with health professionals [6]. Our analysis show, although many case studies provided rich data on dashboard development, implementation and outcomes in healthcare, it is not clear what are the underlying factors affecting their successful adoption, use and outcomes.…”

“…They also can reduce the memory load by providing support for human short-and-long-term memory. Dashboards are useful for making sense of data and providing information in a nonlinear form to facilitate inferences and decision-making in the healthcare domain [6]. As suggested by Rind et al, visualisation tools and techniques 'combine the processing power of modern computers with human cognition and visual abilities to better support tasks [2].…”

“…Interactive dashboards enable their users to expose the most insightful information at a glance as well as providing users with a means to self-regulate information exposure and avoid information overload facing a large amount of data. Decision dashboards can quickly communicate information about decision alternatives by presenting factors which might matter to make decisions for its end users [2], [6].…”