“…According to Aladhadh, Zhang, and Sanderson (2019), social media is a platform providing information on a wide range of things. Relationships with stakeholders that once are not accessible through traditional media is now happening thanks to new technological innovations related to social media (Fardous, Du, Choo, & Huang, 2017). Wattal, Schuff, Mandviwalla, and Williams (2010) explain the potential use of social communication tools have opened up the possibilities for transformation and modernization of public administration, creating mutually beneficial relations between the public society and the government.…”