Investigating the Potential for Micro-work and Online-Freelancing in Sri Lanka

Galpaya, Helani; Perampalam, Suthaharan; Senanayake, Laleema

doi:10.1007/978-3-319-78420-5_14

Cited by 4 publications

(23 citation statements)

References 2 publications

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“…It has been critiqued extensively in the research as well, particularly in its effect on the commodification, and subsequent unbundling of labour, and its erosion of workers rights and related legal frameworks protecting such rights: "Amazon declines all responsibility related to the transactions between requesters and workers in terms of quality, safety or payment issues, and stipulate: 'you use the site at your own risk'" (Bergvall-Kåreborn and Howcroft 2014). Further are the aforementioned payment mechanisms which discourage participation from emerging economies (discussed in Galpaya et al 2018).…”

Section: Platforms and Purposementioning

confidence: 99%

“…There is evidence to suggest the role that cyber cafes might play in broader adoption of microwork in Kenya and India (Gawade et al 2012). In Sri Lanka, survey data suggested how microwork services those looking for supplemental income, rather than as primary income due to income uncertainty and a general cultural preference for "working in an office" (Galpaya et al 2018). Analysis of microwork opportunities in Nepal has shown the same propensity to expressing microwork value in terms of flexibility, particularly for university students to offset tuition fees (Pradhan 2017).…”

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confidence: 99%

“…Beyond having the prerequisite skills to perform the tasks presented in microwork, and the soft skills necessary to obtain this work and develop an online reputation suggesting both capability and trustworthiness, exploitation of microworkers is a pressing issue (Mtsweni and Burge 2014) as are the erosion of fair labour practices due to the precarity of the labour being advanced (Webster 2016). Payment exchanges are often problematic in emerging economies, particularly as many microwork platforms pay through inaccessible applications such as PayPal (Galpaya et al 2018); channelling secure payments to microworkers via a micropayment gateway that could accommodate a range of payment methods (e.g. M-PESA, e-wallets, PayPal, airtime) is critical for participation from emerging economies but rarely possible on microwork platforms.…”

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confidence: 99%

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Moving Beyond Microwork: Rebundling Digital Education and Reterritorialising Digital Labour

Gallagher

2019

Education and Technological Unemployment

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a consultancy dedicated to mobile for development (M4D). His research focus is on mobilities, mobile learning, and digital education to support academic practice in higher education; current projects include the Near Future Teaching project tasked with co-designing the future of digital education at the University of Edinburgh; and a project exploring local practices in global educational platforms in digital education. He works routinely in ICT4D, largely in mobile learning projects designed to address the gender digital divide and has longstanding research partnerships with higher education in Finland, Nigeria, and Korea.

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Section: Platforms and Purposementioning

confidence: 99%

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confidence: 99%

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confidence: 99%

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Moving Beyond Microwork: Rebundling Digital Education and Reterritorialising Digital Labour

Gallagher

2019

Education and Technological Unemployment

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“…Digital work is one of the Fourth Industrial Revolution (4iR) products (de Ruyter, Brown & Burgess, 2018). The rise of digital work was due to un/underemployment, the need to outsource services to reduce cost and increased connectivity (Galpaya, Perampalam, & Senanayake, 2018). Due to the rising discussions regarding the 4th Industrial Revolution (4IR), there are concerns about specific jobs becoming redundant; however, the 4IR also created new job opportunities (de Ruyter et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

“…Due to the rising discussions regarding the 4th Industrial Revolution (4IR), there are concerns about specific jobs becoming redundant; however, the 4IR also created new job opportunities (de Ruyter et al, 2018). Some issues in developing countries include unemployment, corruption, lack of skills, and infrastructure (Galpaya et al, 2018;Ponelis & Holmner, 2015). In this regard, the increase in unemployment motivates the search for unconventional solutions to address unemployment.…”

Section: Introductionmentioning

confidence: 99%

The Adoption of Digital Work in Developing Countries: Systematic Mapping of Studies

Nyoni¹,

Ndayizigamiye²,

Bvuma³

EPiC Series in Education Science

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This paper explores the current challenges, motivations for adopting digital work, the technology acceptance models/ theories used to research digital work and the benefits of adopting digital work identified in primary research articles. Digital work is one of the Fourth Industrial Revolution (4IR) products and is perceived to be a solution to addressing unemployment. There is a need to find a method to address unemployment in developing countries because of the socio-economic challenges. The methodology of this study is a systematic mapping of papers. Identifying gaps in the literature for future research in web-based digital work in developing countries. Through the mapping of the selected articles, the paper identified the challenges, drivers and benefits of web-based digital work. The gap identified is that the research must be conducted to create a framework to adopt web-based digital work. There is a need for research on how small companies in developing countries can benefit from outsourcing digital workers. Research to create frameworks to promote the adoption of digital work in developing countries and the companies within developing countries.

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Cognitive personalization for online microtask labor platforms: A systematic literature review

Paulino,

Correia,

Barroso

et al. 2023

User Model User-Adap Inter

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Online microtask labor has increased its role in the last few years and has provided the possibility of people who were usually excluded from the labor market to work anytime and without geographical barriers. While this brings new opportunities for people to work remotely, it can also pose challenges regarding the difficulty of assigning tasks to workers according to their abilities. To this end, cognitive personalization can be used to assess the cognitive profile of each worker and subsequently match those workers to the most appropriate type of work that is available on the digital labor market. In this regard, we believe that the time is ripe for a review of the current state of research on cognitive personalization for digital labor. The present study was conducted by following the recommended guidelines for the software engineering domain through a systematic literature review that led to the analysis of 20 primary studies published from 2010 to 2020. The results report the application of several cognition theories derived from the field of psychology, which in turn revealed an apparent presence of studies indicating accurate levels of cognitive personalization in digital labor in addition to a potential increase in the worker’s performance, most frequently investigated in crowdsourcing settings. In view of this, the present essay seeks to contribute to the identification of several gaps and opportunities for future research in order to enhance the personalization of online labor, which has the potential of increasing both worker motivation and the quality of digital work.

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Investigating the Potential for Micro-work and Online-Freelancing in Sri Lanka

Cited by 4 publications

References 2 publications

Moving Beyond Microwork: Rebundling Digital Education and Reterritorialising Digital Labour

Moving Beyond Microwork: Rebundling Digital Education and Reterritorialising Digital Labour

The Adoption of Digital Work in Developing Countries: Systematic Mapping of Studies

Cognitive personalization for online microtask labor platforms: A systematic literature review

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