Investigation of the mediating effects of IT governance-value delivery on service quality and ERP performance

Information Technology Governance on Audit Technology Performance among Malaysian Public Sector Auditors

“…In line with this finding, effective IT governance is anticipated to optimize the audit technology usage among the public sector auditors by assisting the organisation to formulate and formalise the understanding and application of IT (Wilkin and Chenhall 2010) by means of IT strategy and IT Plan. Reviews also indicated that when organisation effectively aligned its IT activities and IT-supported process to inspire actions concurrent with organisation strategy and culture, it may improve the technology-related performance (Tsai et al 2015).…”

“…Most of the previous studies focused only on certain measures such as top management support, IT support service, IT policies and being individually tested as a factor that influences the technology usage (Buchwald et al 2014;Grover and Kohli 2012;Tsai et al 2015). Some literature focused on the influence of IT governance towards organisation performance/job performance/technology performance (Lunardi et al 2014;Liang et al 2011).…”

Impact of IT governance framework in post-implementation for ERP performance: Literature review

“…The key indicator factors of ERP performance include aspects are: system quality, information quality, use of the ERP system, user satisfaction, individual impact, and organizational [21]. Organizations have the implement ERP systems to improve their operational more performance and profitability [21]. Therefore, IT is increasingly being identify as a tool to assist managerial activities that involve decision-making for complexity of organizational problems.…”

“…Therefore, IT is increasingly being identify as a tool to assist managerial activities that involve decision-making for complexity of organizational problems. ERP system requires important IT investment, and its effectiveness is complicated to examine [21]. Organizations need to more focus on IT governance before trial to enhance the ERP performance that it is concerned with information quality.…”

“…It is ensure that IT governance provide the performance of ERP system. ERP has become more significant in modern business and has capacity to consolidate the information for decision support to managerial of organizations [21]. Global governance can inevitable for the viability of the human culture in present and future generations, therefore, Force in the system of global governance has become more diffused [11].…”