Is It Possible to Manage the Product Recovery Processes in an ERP? Analysis of Functional Needs

Abstract

In today's business environment, different factors make product return and product recovery increasingly more important in order to recover value and increase the company's profitability. In such an environment, where sustainability concerns and awareness of environmental responsibility in industrial production has considerably grown, reverse logistics (RL) becomes more relevant and, thus, its correct management using suitable information systems (IS) is fundamental. Nevertheless, today's IS in general, and in Enterprise Resources Planning (ERP) in particular, are developed based on conventional logistic processes that do not contemplate the specific characteristics of RL. The main objective of this work is to analyze the functional requirements of an IS to manage product recovery processes that serve as a guide to develop a suitable ERP for RL. The research methodology has been conducted with a qualitative approach, through which the main specific requirements that an IS must meet to manage RL have been stablished, and a data model for the development of solutions to the requirements identified in an ERP system has been proposed. For the development in the ERP it is recommended to start with the requirement of RBOM (Reverse Bill Of Materials) management, since it is the most complex development and has a greater relationship with the rest.

A Systematic Literature Review on Data and Information Required for Circular Manufacturing Strategies Adoption

“…The reverse logistics is based on all the logistic activities required to transform used products into reusable products [79]. Being products classified according to the remaining useful life and their status, the information to be gathered on the product side are product condition [80], product lifecycle stage, product design, inventory of returned products, product perishability, product complexity and hazardous material composition [81].…”

“…ICT systems are considered essential elements to support reverse logistics and to store the right information [88]. Among them, ERP is considered one of the most important instruments to streamline information flows and to enable the returned products monitoring [79].…”

“…Last, technology becomes the backbone of the CM transition through data valorisation (see the light green block in Figure 6). Both advanced I4.0 technologies, as recycling robots supporting recycle strategy [62], and information systems, like ERP supporting closed-loop supply chain [79], start covering relevant positions in CM. Moreover, information systems can be fed through different sources of data among which the authoring tools.…”

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“…(Agudelo, 2013;Gil et al, 2010). Incluso en los casos más complejos, una buena gestión de la información empresarial exige del uso de la potencia de las soluciones tecnológicas y de los parámetros de las mismas que puedan hacer sostenible el negocio (Oltra-Badenes et al, 2019a). En el entorno actual, el uso integrado de estas herramientas de gestión, junto con las redes de comunicación e identificación digital (Guerola-Navarro et al, 2019), pueden ser la base para el éxito empresarial dentro y fuera de las fronteras del país en el que las empresas desarrollan su actividad.…”

Análisis de la relación entre el grado de introducción de CRM y los beneficios de la empresa a través del Desempeño Organizacional y la Innovación Empresarial

“…Tanto los Enterprise Resource Planning (ERP) como Customer Relationship Management (CRM) son herramientas valiosas para identificar, extraer y transformar datos en información de gestión (Agudelo, 2013;Gil et al, 2010). Incluso en los casos más complejos, una buena gestión de la información empresarial exige del uso de la potencia de las soluciones tecnológicas y de los parámetros de las mismas que puedan hacer sostenible el negocio (Oltra-Badenes et al, 2019a). En el entorno actual, el uso integrado de estas herramientas de gestión, junto con las redes de comunicación e identificación digital (Guerola-Navarro et al, 2019), pueden ser la base para el éxito empresarial dentro y fuera de las fronteras del país en el que las empresas desarrollan su actividad.…”