“Is this a new dawn for accessibility?” A qualitative interview study assessing remote working experiences in adults with physical disabilities post COVID-19

Abstract

BACKGROUND: While employers plan how to restructure working practices after the initial response to the COVID-19 pandemic, it is essential that the disability community are represented in research addressing telework; their expertise is invaluable for ensuring equity from the outset. OBJECTIVE: The current study qualitatively investigated how people with physical disabilities negotiate telework in a post-COVID era. METHODS: Ten participants with a range of physical disabilities were recruited and interviewed. Themes were generated from the data utilising an established method of reflexive inductive thematic analysis. RESULTS: Increased flexibility as well as control over work schedules and the environment facilitated by teleworking, improved participants’ disability management, health, work performance, and personal opportunities. However, the importance of choice to work in-office, of implementing additional physical and virtual work adjustments, and of flexible work patterns to remove barriers to accessibility when homeworking was emphasised. Active efforts by employers to create an inclusive and flexible work culture were identified as crucial to ensure that integration and professional development of employees with disabilities, understanding of disability experience, and normalisation of accessibility needs are not diminished by the decreased visibility incurred by teleworking. CONCLUSION: Teleworking is not a panacea for resolving the disability employment disadvantage. Rather, teleworking could be a springboard upon which further flexibility and choice can be built to shift organisational practices to better accommodate individual employees, with and without disabilities, post-COVID. It is imperative to act on such insights to create accessible workplaces to facilitate more inclusive workforces.