ISO 9000 in construction: An examination of its application in Turkey

Türk, Ahmet

doi:10.1016/j.buildenv.2005.02.013

Cited by 37 publications

(36 citation statements)

References 6 publications

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“…These findings contradict the previous literature, which indicates that time, cost, and quality are among the major problems of procurement systems. This result is also in contrast to previous literature on various procurement systems, which incorporate the quality issue with other dominant problems such as time and cost (Chang, 2003;Turk, 2006;Toor and Ogunlana, 2008;The CIOB report, 2010;Rahman et al, 2010). Turk (2006) mentioned that quality is a serious problem in Turkey, given that the industry has to sacrifice by cutting costs or shortening project time.…”

Section: Discussioncontrasting

confidence: 54%

Level of satisfaction and issues with procurement systems used in the Malaysian public sector

Jaafar

Radzi

2013

CEB

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Since the declaration of Malaysian independence, the public sector has significantly contributed to the country's development. In the 1990s, a new procurement system was developed due to CIBD various changes in the construction industry. Since that period, the poor quality of public sector projects has started to attract public attention. This paper describes a study that was conducted to identify the dominant public procurement systems in place, the problems associated with these systems, and the satisfaction level of the industry players in the Malaysian construction industry. The results were drawn from 84 survey responses and interviews with industry players. The public sector is using a traditional system inherited from the British, with an intention to adopt new procurement systems. Aside from the disputes that are present in most systems, the public sector seems to encounter particular problems in relation to capabilities, time, and cost of the major procurement systems used. Traditional work culture and the industry environment influence public sector practice, which accounts for the modifications of each procurement system used. Thus, the full advantages of using an alternative procurement system may not be realised in public sector organizations. This produces an average level of satisfaction gained from the procurement system adopted. As a developing country, Malaysia needs to exert significant efforts to improve the public procurement system.

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Section: Discussioncontrasting

confidence: 54%

Level of satisfaction and issues with procurement systems used in the Malaysian public sector

Jaafar

Radzi

2013

CEB

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“…According to Kale and Arditi (2006), "ISO 9000 is one of the most important administrative innovations of the last two decades." Construction companies adopt ISO 9000 as the basis for their QMSs (Turk, 2006;Ng, 2005;Love and Li, 2000;Hiyassat, 2000;Motazed-Keivani et al, 1999); however, it should be considered that "ISO certification by itself does not guarantee the quality of products or services of an organization to be better than the quality of other organizations" (Palaneeswaran et al, 2006). "The original ISO quality standards from 1987 went through a major revision in 1994" (Sroufe and Curkovic, 2008).…”

Section: Construction Need To Qualitymentioning

confidence: 99%

“…An equitative balance among these three aspects is considered as ideal. However, quality may be the first of these components to be disregarded or sacrificed in favor of increased cost savings and time reductions (Chini and Valdez, 2003;Egemen and Mohamed, 2006;Turk, 2006;Roy et al, 2005;Tam et al, 2000;Rwelamila et al, 1995).…”

Section: Construction Need To Qualitymentioning

confidence: 99%

Performance measurement in a quality management system

2011

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Certification to quality assurance standards has become a must for many construction companies nowadays to be able to survive in highly competitive market.Companies face some difficulties while deploying a quality management system. On the other hand and from resource management point of view, resource utilization should be optimized both in company and its projects. This optimization is sought to be cost saving and time reduction while enhancing quality in many recent studies.The main challenge in resource optimization is employees' and workers' low morale and their resistance against organizational change. In order to overcome this problem and creating a motive environment in construction companies, a robust decision support tool is needed to efficiently and objectively measure and monitor employee performances.The core research objectives of this study are to: (1) overcome main pitfalls of quality management system deployment including large amount of paperwork, unstructured documentation, improper communication, and low employee morale;(2) formulate a conceptual framework to quantify employee performances based on three management factors of time, cost, and quality to be used as a basis for motivation system; and (3) develop an online office automation system using web and database capabilities of Microsoft Visual Studio .NET 2008 that simultaneously aims to optimize resource utilization.First, an extensive literature survey was conducted and through a questionnaire survey, the research methodology was designed.iv Second, a performance measurement framework was developed to enable efficient and effective resource utilization in construction projects and companies. The framework incorporates three management factors of time, cost, and quality and objectively quantifies each employee's performance. It was aimed to reduce the subjectivity of performance calculations through quantifying work quality. The performance factors could be further employed as a motivation tool for employees while being used as a performance monitoring decision tool for manager.Third, a prototype web-based office automation system was developed to enable the integration of the research developments of this study with information technology to facilitate its adoption in the construction companies. The system is designed to: (1)

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“…In order to accomplish the time and cost objectives, project quality is mostly ignored [2,3]. Turk [4] indicated that quality might sometimes be overlooked by the contracting parties in the construction industry to cut back the project costs and schedule. Better quality in construction projects is a well-known factor in resulting success and sustainability of projects by public construction industry globally.…”

Section: Introductionmentioning

confidence: 99%

Structural Equation Model for Evaluating Factors Affecting Quality of Social Infrastructure Projects

et al. 2018

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The quality of the constructed social infrastructure project has been considered a necessary measure for the sustainability of projects. Studies on factors affecting project quality have used various techniques and methods to explain the relationships between particular variables. Unexpectedly, Structural Equation Modeling (SEM) has acquired very little concern in factors affecting project quality studies. To address this limitation in the body of knowledge, the objective of this study was to apply the SEM approach and build a model that explained and identified the critical factors affecting quality in social infrastructure projects. The authors developed a quantitative approach using smart-PLS version 3.2.7. This study shed light on the views of different experts based on their experience in public construction projects in Pakistan. Particularly, the authors aimed to find out the relationships between construction, stakeholders, materials, design, and external factors, and how these relate to project quality. The findings of this study revealed that the R 2 value of the model was scored at 0.749, which meant that the five exogenous latent constructs collectively explained 74.9% of the variance in project quality. The Goodness-of-Fit of the model was 0.458. The construction related factor was the most important out of the five constructs. This study determined that better planning and monitoring and evaluation should be developed to better address and control the quality defects by decision-makers, project managers as well as contractors. These findings might support practitioners and decision makers to focus on quality related problems that might occur in their current or future projects.

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ISO 9000 in construction: An examination of its application in Turkey

Cited by 37 publications

References 6 publications

Level of satisfaction and issues with procurement systems used in the Malaysian public sector

Level of satisfaction and issues with procurement systems used in the Malaysian public sector

Performance measurement in a quality management system

Structural Equation Model for Evaluating Factors Affecting Quality of Social Infrastructure Projects

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