ISO 9000 Internalization and Organizational Commitment—Implications for Process Improvement and Operational Performance

Ataseven, Çiğdem; Prajogo, Daniel Indarto; Nair, Anand

doi:10.1109/tem.2013.2285344

Cited by 68 publications

(61 citation statements)

References 57 publications

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“…This result supports those scholars who suggest that QM has positive effects on performance (Taylor & Wright, 2003;Prajogo & Sohal, 2006;Sila, 2007;Brkic et al, 2013;Ataseven, Prajogo, & Nair, 2014).…”

Section: Discussionsupporting

confidence: 90%

Effects of contextual variables on quality and performance

Tarı́

Abdullah

2015

Total Quality Management & Business Excellence

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The aim of this paper is to examine the moderating effects of three contextual variables (ISO 9000 registration, company size and scope of operations) on levels of quality management (QM) and on the effects of QM practices on performance. The paper uses data from 255 Malaysian electrical and electronics organisations using t-test, analysis of variance and hierarchical regressions as statistical tools. The results show that ISO-registered firms, larger firms and multinational firms have higher levels of QM. In addition, QM is more strongly and positively related to performance in larger, multinational firms and firms with quality certification.

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Section: Discussionsupporting

confidence: 90%

Effects of contextual variables on quality and performance

Tarı́

Abdullah

2015

Total Quality Management & Business Excellence

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“…Por ejemplo, la norma ISO 9000 influye en la mejora de la calidad, aumento de los ingresos, reducción de costes y mayores beneficios para la empresa (Ataseven, Prajogo & Nair 2014). De hecho, diversos estudios confirman que la adquisición de la norma de certificación ISO 9000 mejora el rendimiento de las pymes (Bayati & Taghavi 2007;Mokhtar & Muda, 2012;Starke, Eunni, Fouto & de Angelo, 2012).…”

Section: La Gestión De La Calidad Y El Rendimientounclassified

Factores determinantes del éxito competitivo en la mipyme: un estudio empírico en empresas peruanas

Espinoza¹,

Lema²,

Gómez-Guillamón³

2016

CYN

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En este artículo, se analizan los factores asociados al éxito competitivo de las mipymes peruanas, con una muestra de 94 empresas, con más de cinco trabajadores. Los factores de éxito competitivo se estudian desde la perspectiva de la teoría de los recursos y capacidades de las empresas. Los resultados muestran que, conforme las mipymes tengan implantados sistemas de control de gestión más desarrollados y que apliquen prácticas de gestión de sus recursos humanos más eficientes, mayor será la probabilidad de tener éxito en el mercado. Los resultados son especialmente útiles para los gerentes de las mipymes y los organismos de fomento de dichas instituciones para que puedan diseñar y promover estrategias y políticas que favorezcan el crecimiento y competitividad de la mipyme.Palabras clave: mipyme, rendimiento, teoría recursos y capacidades, sistemas de control de gestión, recursos humanos. Factors that determine the competitive success of MSME: An empirical study in Peruvian companiesThis paper analyses the factors associated with the competitive success of MSMEs in Peru. A qualitative research was carried out with a sample of 94 companies with more than 5 employees. Factors for competitive success are studied from the perspective of the resource-based theory. Results show that MSMEs that develop a more complete management control system and have more efficient human resources practices have a better chance to succeed in a competitive market. These results are especially useful for MSMEs managers and governmental directors in order to promote and design strategies and policies that promote the growth and competitiveness of MSMEs.Keywords: MSMEs, performance, resource-based theory, management control systems, human resources. Fatores determinantes do sucesso competitivo das MPMEs: Um estudo empírico em empresas peruanasEste artigo analisa os fatores associados ao sucesso competitivo das MPMEs peruanas Uma pesquisa qualitativa foi realizada com uma amostra de 94 empresas com mais de cinco funcionários. Os fatores de sucesso competitivos são estudados a partir da perspectiva da teoria de recursos e capacidades da empresa. Os resultados mostram que as MPMEs que desenvolvem um sistema de controle de gestão completo e têm práticas de recursos humanos mais eficientes têm ESTRATEGIA EMPRESARIAL

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“…We used human, information and decision flow management to measure process flow management. Specifically, the measures for human flow management were adapted from Ataseven, Prajogo, and Nair (2014) which focused on people's competence and motivation in performing their work. The measures for information flow management were adapted from Ataseven, Prajogo, and Nair (2014), Lee, Swink, andPandejpong (2011), andPerdomo-Ortiz, González-Benito, andGalende (2006), and the content is focused on the storage, dissemination, and use of knowledge and information in companies.…”

Section: Measurementmentioning

confidence: 99%

“…Specifically, the measures for human flow management were adapted from Ataseven, Prajogo, and Nair (2014) which focused on people's competence and motivation in performing their work. The measures for information flow management were adapted from Ataseven, Prajogo, and Nair (2014), Lee, Swink, andPandejpong (2011), andPerdomo-Ortiz, González-Benito, andGalende (2006), and the content is focused on the storage, dissemination, and use of knowledge and information in companies. The measures for decision flow management were adapted from Prajogo and McDermott (2005) and Samson and Terziovski (1999) to focus on strategic decision issues, including the development of strategic planning and resource allocations.…”

Section: Measurementmentioning

confidence: 99%

The effect of ISO 9000 implementation on flow management

Huo

Han

Prajogo

2014

International Journal of Production Research

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This study proposes an innovative flow management system that includes product (product and logistics) and process (human, information and decision) flow management. We identify three levels of ISO 9000 implementation (basic, advanced and supportive) as enablers, and operational performance as the outcome. The model was tested using the data-set collected from 133 ISO 9001 certified manufacturing companies in Australia. The results show that advanced implementation is positively related to both product and process flow management; supportive implementation is only positively related to process flow management while basic implementation has no significant effect on either product or process flow management. The results also show that both product and process flow management are positively related to operational performance. This study provides managerial guidelines for companies that wish to improve their innovation capabilities through ISO 9000 implementation and flow management. It also contributes to the ISO 9000 and flow management literature.

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ISO 9000 Internalization and Organizational Commitment—Implications for Process Improvement and Operational Performance

Cited by 68 publications

References 57 publications

Effects of contextual variables on quality and performance

Effects of contextual variables on quality and performance

Factores determinantes del éxito competitivo en la mipyme: un estudio empírico en empresas peruanas

The effect of ISO 9000 implementation on flow management

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