ISO 9000 Performance in Japanese Industries

Araúz, Rita; Suzuki, Hideo

doi:10.1080/1478336032000149072

Cited by 95 publications

(96 citation statements)

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“…Also five benefits factors were determined and named as: "profitability", "human resources", "product quality", "marketing" and "suppliers". We note that the motives and benefits factors, determined in this study, are similar to the ones listed in the papers of: Arauz and Suziki (2004); Buttle (1997); Huarng et al (1999); Llopis and Tari (2003) and Singels et al (2001). After conducting the factorial analysis, we performed a correlation analysis between the motives and benefits factors.…”

Section: Discussionmentioning

confidence: 99%

“…Some authors adopted the internal-external classification prior to their statistical analyses (Jones et al, 1997;Escanciano et al, 2001;Yahya and Goh, 2001;Vloeberghs and Bellens, 1996). Others used it when performing a principal component analysis (Arauz and Suziki, 2004;Brown et al, 1998;Bryde and Slocock, 1998;Buttle, 1997;Huarng et al, 1999;Llopis and Tari, 2003;Singels et al, 2001).…”

Section: Reliability and Validity Testsmentioning

confidence: 99%

“…We mean by external environment all those elements outside an organization that have potential to affect all or part of it (like customers, competitors, government and suppliers). Carlsson and Carlsson (1996), Escanciano et al (2001) 2000; Tsekouras et al, 2002;Wayhan et al, 2002) or qualitative performances (Arauz and Suziki, 2004;Brown et al, 1998;Bryde and Slocock, 1998;Buttle, 1997;Chow-Chua et al, 2003;Escanciano et al, 2001;Huarng et al, 1999;Jones et al, 1997;Singels et al, 2001). For example (Buttle, 1997) found that "improving efficiency", "improving awareness of procedural problems" and "better management control" were the top three benefits perceived by the firms studied, followed by "using standard as a promotional tool" and "increasing customer satisfaction".…”

Section: Introductionmentioning

confidence: 99%

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An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience

Zaramdini

2007

International Journal of Quality &Amp; Reliability Management

100

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Purpose -The aim of the paper is to analyze the different aspects of the motives and benefits of certified ISO 9001: 2000 companies in the United Arab Emirates (UAE). Design/methodology/approach -A total of 900 certified UAE companies were surveyed in April 2004 in UAE. The response rate was equal to 23.2 percent. Findings -The paper finds that certified companies were more concerned by internal reasons like improving processes or products than by external reasons like pressure from customers or imitation of competitors. In addition, the certification process had generated more internal benefits than external ones.Research limitations/implications -These findings may indicate that the surveyed firms will sustain their quality efforts as continuous improvement is one of the cornerstones of ISO 9001: 2000 standard. In April 2004, when this survey was conducted, the number of certified companies listed in Dubai or in Abu Dhabi Stock Exchanges was still small. This limited the analysis of the certification's financial benefits. Originality/value -This is one of the first papers trying to analyze the motives and benefits of ISO 9001: 2000 certified companies in the UAE. The selection of the motives and benefits were validated through statistical analysis and the relationship between expected and perceived benefits was discussed.

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Section: Discussionmentioning

confidence: 99%

Section: Reliability and Validity Testsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience

Zaramdini

2007

International Journal of Quality &Amp; Reliability Management

100

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“…The majority of articles studying the positive side of ISO 9000 standards largely agree on the most important benefits that the standard provides. These include improvement of quality awareness and customer satisfaction (Cebeci and Beskese, 2002;Quazi et al, 2002), reduction of waste and customer complaints (Dwyer, 2002;Ruzevicius et al, 2004), standardization of work procedures and improvement in communication (Heras et al, 2002), as well as enlargement of market shares (Arauz and Suzuki, 2004;Martínez-Costa and Martínez-Lorente, 2003).…”

Section: Introductionmentioning

confidence: 99%

Overcoming barriers to sustainable implementation of the ISO 9001 system

Zeng

Tian²,

Tam³

2007

Managerial Auditing Journal

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Purpose -This study aims to explore the barriers to implementation of ISO 9000 in China, and to identify how these barriers can be overcome. Design/methodology/approach -Using a structural questionnaire survey, this paper examines the main barriers for enterprises in effective implementation of the ISO 9001 standard. Findings -This paper highlights the problems in implementing the standard, which determines the sustainable implementation, including: short-sighted goal for "getting certified"; over-expectation on the ISO 9001 standard; mandatory requirement (not wholehearted commitment) in some industries; and following others (the trend) in certification. With regard to the effective audit of the ISO 9001 standard, the main problems were explored, including: lack of commitment from some certifying bodies; excessive competition between certifying bodies; and offering of a total packaged service from consultancy to certification by certifying bodies. Practical implications -The ISO 9000 series have permeated into all industrial sectors. Although there are many stories of successful adoption of ISO 9001, problems in implementing the standards need to be explored, which may affect the sustainable implementation. Originality/value -Based on the analysis, the paper proposes that the government should improve the legal framework and enforcement schemes to strengthen supervision and control for effective auditing of ISO 9000 standards.

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“…Como ha quedado patente en el Apartado 2.1., la cuestión relativa a la interiorización no ha sido muy analizada en los estudios considerados, y parece clave para el análisis de la infl uencia de la adopción de ISO 9001 en la efi ciencia en costes, dado que son diversos los estudios que han constatado que las empresas motivadas internamente para adoptar ISO 9001, obtienen mejores resultados de desempeño operativo (Huarng, 1998;Van der Wiele et al, 2000;Singels et al, 2001;Arauz y Suzuki, 2004;Martínez-Costa et al, 2008a). Ahora bien, en dichos trabajos no se analiza la implicación de la motivación en la forma en la que se adopta del estándar, tal y como se lleva a cabo, en cambio, en Boiral y Roy (2007).…”

Section: Interiorización Y Eficiencia En Costes: Proposiciones De Traunclassified

Interiorización deISO9001 y eficiencia en costes. Un estudio de casos

Saizarbitoria

2010

Spanish Journal of Finance and Accounting / Revista Española de

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. Universidad del País Vasco RESUMEN En este trabajo se analiza la relación existente entre el modo en que se interioriza el estándar ISO 9001 y la mejora de la efi ciencia en costes. Se trata de un aspecto que no ha sido sufi cientemente analizado en trabajos previos de la literatura, que, por un lado, suelen asumir el principio de adopción homogénea del estándar, y, por otro lado, suelen centrarse en otras medidas del desempeño empresarial. Además, dichas investigaciones suelen basarse en la opinión ofrecida únicamente por los directivos de las empresas que adoptan el estándar.En el artículo se proponen nuevos elementos de categorización para los conceptos de interiorización y efi ciencia en costes relacionados con ISO 9001, inferidos de un estudio de casos llevado a cabo en organizaciones de sectores diversos, para el que se contó con la participación de diferentes grupos de interés internos de la empresa (directivos, mandos intermedios y empleados). Las conclusiones del artículo, que incluyen una serie de proposiciones susceptibles de ser contrastadas en futuros trabajos, pueden resultar de interés tanto para los investigadores de esta línea de trabajo, como para los propios profesionales implicados en la adopción del estándar. PALABRAS CLAVE Gestión de la calidad; ISO 9001; Efi ciencia en costes; Interiorización.ABSTRACT This article analyzes the relationship between internalization of ISO 9001 and cost efficiency. This is an issue that has not been analyzed in previous works of the literature, since, on the one hand, the majority of the works tend to assume the principle of homogenous adoption of the standard, and, on the other hand, they tend to focus on other measures of business performance. Moreover, those works use to be based only on the opinion of the managers that adopt the standard.Thus, new insights for the categorization of both the concepts of internalization and cost effi ciency associated with ISO 9001 are proposed in the article, based on an extensive case study survey carried out in organizations from very different sectors and analyzed from the perspective of a number of internal stakeholders of the companies (general managers, middle managers and employees). The fi ndings are aimed to be of the interest of the researchers of the fi eld, as well as of the practitioners involved in the adoption of the standard. Propositions are made in relation to the main conclusions in other to set alternatives for further research. * Agradecimientos: Este artículo se ha realizado en el marco del Grupo de Investigación del Sistema Universitario Vasco IT423-10, fi nanciado por el Gobierno Vasco. El autor desea agradecer la disposición de todas las empresas y personas que han colaborado en la investigación. Agradece, asimismo, la colaboración de German Arana, Erlantz Allur y Aitziber Yeregui en el extenso trabajo de campo realizado. Finalmente, agradece las sugerencias y comentarios realizados por los revisores anónimos de la revista. ** Autor para correspondencia: Iñaki Heras-Saizarbitoria, Departamento Ah...

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ISO 9000 Performance in Japanese Industries

Cited by 95 publications

References 0 publications

An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience

An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience

Overcoming barriers to sustainable implementation of the ISO 9001 system

Interiorización deISO9001 y eficiencia en costes. Un estudio de casos

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