ISO 9000 registration’s impact on sales and profitability

Heras, Iñaki; Dick, Gavin P.M.; Fa, Martí Casadesús

doi:10.1108/02656710210429618

Cited by 154 publications

(36 citation statements)

References 29 publications

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“…As is the case with the vast majority of quantitative studies, the information used in this paper is based on the perceptions given by specialized managers who had taken part in the EMS introduction process. Any analyses of the effect of EMSs conducted in this way are subject to possible weakness and methodological distortion, a bias problem that Wayhan and Balderson (2007), Wayhan et al (2002) and Heras et al (2002) have pointed out in the case of Quality Management, and Nawrocka and Parker (2009) have detailed in the case of CEM. With a view to avoiding this problem, the authors believe it would be interesting to analyze the benefits of EMSs or their influence in terms of environmental performance, based on objective environmental data.…”

Section: Discussionmentioning

confidence: 98%

Alternative models for environmental management in SMEs: the case of Ekoscan vs. ISO 14001

Heras

Arana

2010

Journal of Cleaner Production

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Section: Discussionmentioning

confidence: 98%

Alternative models for environmental management in SMEs: the case of Ekoscan vs. ISO 14001

Heras

Arana

2010

Journal of Cleaner Production

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“…Thus, in the case of the ISO 9000 standard, many studies have emphasized the benefits of the standard in terms of improved quality, customer satisfaction and production management (Bhuiyan and Alam, 2005;Naveh and Marcus, 2005;Standards Council of Canada, 2000). On the other hand other studies, fewer in number, have questioned these benefits and consider that the standard has little or no impact on the improvement of performance (Acharya and Ray, 2000;Boiral, 2003;Heras et al, 2002;Wilson et al, 2003). The same kind of debate is repeated in the evaluation of the impacts of the ISO 14001 standard on improvements in environmental performance.…”

Section: Introductionmentioning

confidence: 99%

Modelling the impact of ISO 14001 on environmental performance: A comparative approach

Boiral

Henri

2012

Journal of Environmental Management

163

120

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Studies analyzing the effects of ISO 14001 certification and determinants of environmental performance tend to be based on a traditional and instrumental model of efficiency. Using structural equation modelling developed through a survey of 303 organizations, this paper compares the validity of this instrumental model with two alternatives models: the legitimacybased model and the hybrid model. The findings question the efficiency of ISO 14001 and show that the traditional model does not explain the environmental performance of the surveyed organizations. Study results show that the legitimacy-based model, which questions the efficiency of ISO 14001 certification, is more pertinent in explaining the environmental performance but leads to a rather critical view of management practices. The development of a hybrid model based on the principal hypotheses of the legitimacy-based model, but integrating certain managerial and operational practices distinct from ISO 14001 certification, results in a less critical and more pertinent view of the determinants of environmental performance. Study results suggest that this hybrid model provides the best data fit.

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“…A small number of studies, however, do not report these positive effects, at least not in all cases or circumstances (Heras et al 2002;Wilson et al 2003;Martínez-Costa and Martí-nez-Lorente 2007;Martínez-Costa et al 2009;Boiral and Amara 2009;Delic et al 2014). These studies have consistently shown that it is not enough to formally implement ISO 9001 simply to follow the trend or boost the firm's image.…”

Section: Positive Effects Of Implementing the Iso 9001mentioning

confidence: 99%

The effects of implementing ISO 9001 in the Spanish construction industry

Román¹,

Peces²,

Idoeta³

et al. 2018

cuadernosgestion

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The ISO 9001 Standard – a quality assurance standard for products and services – is well established in the construction industry, which is one of the major industries in the world, including Spain. The objectives of this paper are, on the one hand, to analyse the results of adhering to this standard for construction companies in Spain, and on the other, to examine whether these results are affected by the size of the organization and the seniority of the certification. To this end, a questionnaire was sent to quality managers of 302 companies in the industry, and the responses of 126 valid questionnaires received were treated by descriptive analysis and ANOVA. From the answers gathered is concluded that obtaining the ISO 9001 certification has positive effects leading to benefits which are both “internal” and “external”. Some of the most significant internal benefits mentioned were improvements to the organisational processes, while among the external benefits, commercial aspects, such as better chances of competing on the market, were mentioned most frequently. It was also observed that the size of the organization does not significantly modify the positive effects of adherence to the standard, while the age of the certification itself, has a significant influence on the positive results of the adherence.

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ISO 9000 registration’s impact on sales and profitability

Abstract: Although there is a plethora of research articles that study ISO

Cited by 154 publications

References 29 publications

Alternative models for environmental management in SMEs: the case of Ekoscan vs. ISO 14001

Alternative models for environmental management in SMEs: the case of Ekoscan vs. ISO 14001

Modelling the impact of ISO 14001 on environmental performance: A comparative approach

The effects of implementing ISO 9001 in the Spanish construction industry

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