2005
DOI: 10.3127/ajis.v13i1.70
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Issues in IT Service-Oriented Requirements Engineering

Abstract: Corporate information technology (IT) management is increasingly service-oriented, offering continuous evaluation and improvement of application, communication, delivery and support services to internal and external customers. Service-oriented requirements engineering (SoRE) plays a significant role in identifying and specifying service requirements, formally defined through service-level agreements (SLAs). However, the new frameworks and approaches emerging to guide these developments have not yet addressed h… Show more

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Cited by 23 publications
(14 citation statements)
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“…In today's context of cloud systems [5], traditional requirements elicitation techniques are heavily challenged [6]. For instance, the communication with consumers becomes too expensive or even impossible because the key consumers are no longer known in person, being both too numerous and too heterogeneous.…”
Section: Introductionmentioning
confidence: 99%
“…In today's context of cloud systems [5], traditional requirements elicitation techniques are heavily challenged [6]. For instance, the communication with consumers becomes too expensive or even impossible because the key consumers are no longer known in person, being both too numerous and too heterogeneous.…”
Section: Introductionmentioning
confidence: 99%
“…When services are brought from hybrid environments, there may be semantic gaps which should be taken care of in RE and design part as well [48]. Before mapping web service towards design, customer acceptance is highly preferable.…”
Section: Customer Acceptance On Service Changementioning
confidence: 99%
“…The method used by Lichtenstein et al consists in retrieving requirements from SLAs [17]. This is viewed from consumers' perspective, who can consult SLAs and decide whether the specified services meet their needs or not.…”
Section: State Of the Artmentioning
confidence: 99%