IT Governance, IT/Business Alignment and Organization Performance for Public Sectors

Ghildyal, Amit; Defence, Australia Australian; Chang, Elizabeth

doi:10.18178/joebm.2017.5.6.522

Cited by 6 publications

(3 citation statements)

References 20 publications

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“…Considerable amount of literatures has been published on business-IT alignment and the implementation plan. However, there is still lack of empirical studies that clarifies the business-IT implementation strategies into regular business processes and projects [20]. In addition, without the readiness of the organization's IT unit in providing better service quality, paired with business-IT alignment factors, the governance of IT may be difficult to be achieved.…”

Section: Literature Reviewmentioning

confidence: 99%

An Empirical Analysis of Social Dimension Factors Towards Better IT Service Quality for Malaysian Public Agencies

Hanzah

Sulaiman²

2018

IJET

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Information technology (IT) has become an important part in enabling business decisions and strategies in organizations. The IT unit established in various organizations is responsible to ensure that different business units receive the expected level of technical assistance which they require. However, in many cases, the common understanding between business and IT is rarely achieved. This leads to the debate on how business and IT can be aligned in ensuring better IT services is provided to the end-users. Hence, there is a need to identify critical social factors that lead to better alignment thus leads to better service quality. This paper aims to conceptualize how business-IT alignment would have the impact to IT services through the social aspects of cognition, shared knowledge, and communication. A model is derived from the findings of the literatures and tested within the domain of the Malaysian agriculture public sectors using quantitative method. Results indicate that there are positive impacts of social dimensions towards business-IT alignment and thus has a significant impact towards IT service quality. This model reveals the insight on the importance of social alignment dimension factors in achieving better IT service quality in government agency setting.

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Section: Literature Reviewmentioning

confidence: 99%

An Empirical Analysis of Social Dimension Factors Towards Better IT Service Quality for Malaysian Public Agencies

Hanzah

Sulaiman²

2018

IJET

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“…In references [9]- [11] it is stated that IT governance affects the IT business's alignment, and both affect the business value or organizational performance. The increase in demand for services and cost savings for the community, business, and organization causes the need for IT governance.…”

Section: Introductionmentioning

confidence: 99%

Business process monitoring system in supporting information technology governance

et al. 2021

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Information technology (IT) is essential in supporting an organization's business sustainability and growth, making it critically dependent on IT. Therefore, a focus on IT governance, consisting of leadership, organizational structure, and process ensuring that IT organization supports and expands the organizational strategies and goals is required. When the business supports the strategic significance of IT investment, the implementation of an IT strategy will lead to the adoption of an IT governance model. It will support and help the description of the benefit roles and responsibilities from IT systems and infrastructure. This paper aims to develop a business process monitoring system to support IT governance in improving user service and measuring organizational performance. The research method was the system development method with the Waterfall model. To measure the performance of the business process, the self-assessment method with performance matrix tools was applied. The study resulted in a business process monitoring system that can enhance the organization’s primary business process in services, supporting the said organization’s performance.

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“…The public sector demands the ITG achieve its vision, mission, and goal. This is not always feasible because it causes problems that hinder public service performance [13]. As an organizational capability, ITG is critical for strategic alignment and business delivery.…”

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confidence: 99%

Core model of information technology governance system design in local government

2023

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Information technology governance (ITG) in local government is aimed at a good governance service framework. Reports produced as a result of the framework's implementation help to improve governance's openness, potency, and efficiency. A strong governance structure for adopting information technology (IT) is essential to ensuring its best utilization. The governance system should be properly managed to support the organization's business. Therefore, this research aims to design an ITG system suitable for best practices using the control objectives for information technologies (COBIT) 2019 framework. The recommendations from the core model were processed based on the priority or competence level that local government entities use. It also produced a core model with capability levels of 1 and 2 that do not exist. The recommendation designated for the priority level of 3 was 17. The core model to be assigned a capability level of 4 urgently needed to be implemented was 23 core models.

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IT Governance, IT/Business Alignment and Organization Performance for Public Sectors

Cited by 6 publications

References 20 publications

An Empirical Analysis of Social Dimension Factors Towards Better IT Service Quality for Malaysian Public Agencies

An Empirical Analysis of Social Dimension Factors Towards Better IT Service Quality for Malaysian Public Agencies

Business process monitoring system in supporting information technology governance

Core model of information technology governance system design in local government

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