IT infrastructure capabilities and IT project success: a development team perspective

Abstract

In this research we investigate how IT infrastructure capabilities are related to IT project success from a development team perspective. We first conduct an extensive literature review and summarize the insights to suggest an IT infrastructure base model. Drawing upon several other bodies of literature, particularly the psychology literature, we then build upon the base model to propose an integrative research model for IT project success that considers both actual and perceived effects of IT infrastructure capabilities. This research model argues that (1) teamwork quality mediates the effect of technical and human IT infrastructure capabilities on IT project success, and (2) team perceptions of both IT infrastructure and team capabilities shape team perceived likelihood of project success, which subsequently affects team commitment that is crucial to IT project success. We also propose a directeffect model that directly links all constructs to IT project success so that we can test the efficacy of our proposed research model by comparing all three models. We then collect empirical data (n = 91) through an online survey of CIO/CTOs and team leaders. All three models are evaluated and compared using the partial least squares method. The results show strong support for the proposed research model except for two IT infrastructure components. We discuss the practical and theoretical implications of the findings, and suggest several ways this research can be extended.

An Alternative Method for Determining Critical Success Factors of Information System Project

“…Stage 1: Implementation of the top-down method; authors formulated four project success criteria, namely: efficiency [5], [40], [50]- [51], effectiveness [27], [51], fulfillment of the functional requirements [47], [52], and stakeholder satisfactions [23], [24], [27], [47], [53]. These criteria is formulated based on four project dimensions: resources [24], [27], [33], [39]- [43], managerial [24], [27], [38], [39], [44], directional [5], [22], [24], [37], [43], and environmental [5], [19], [22], [24], [37], [43], [48] dimensions.…”

“…This concept has been using by researchers and practitioners in the IS project performance studies across industries and different countries [9], [12], [14], [17]- [22] to till date [1]. Two main reasons of these utilizations are: first, main characteristics of the IS project regarding its failures, constraints, difficulties, complexities, and uncertainties [13], and second, both researchers and pratitioners need to continue their efforts to explore new possibilities of the project success attainments [23]. The concept helped how to understand the critical areas that have significant influences towards performance of the project [2].…”

“…Based on natures of these scholarly articles, authors identified and analyzed the CSFs determination methods in order to capture a holistic approach. As it has used by Xu et al [23], the term IS project has also used interchangeably with information technology (IT) project referring to IS development for deploying business processes and services. In addition, the use of multiperspective approach has also implemented in this study 668 based on suggestions of the previous studies [5], [6], [10], [27], [29]- [34] in order to produce the higher result validity than the single perspective usage.…”

“…Clearly, two meta-analysis studies by Petter et al [30] and Urbach and Muller [34] described that the use of multidimensions will produce a high content validity. These studies represented that the multidimensional usage is more reasonable rather than single ones [6], [30], [34] in the project performance measurements, but a number of scholars [23]- [24], [35]- [38] used partially the project dimensions in their studies. Subiyakto and Ahlan [32] presented coherently combination of four dimensions to understand a project in information and communication technologi (ICT) environment.…”

A Coherent Framework for Understanding the Success of an Information System Project

“…Following Xu et al [47], in this case, the term of IS project is defined interchangeably with information technology (IT) or information and communication technology (ICT) project in the context of their developments to encourage the processes and services of the institution's business functions. The researchers [8] then developed the first framework by combining the management [19][20][21], direction [22][23][24][25], resource [29][30][31], stakeholder [32][33], and the environment [3], [34][35] dimensions as a term of the project success criteria, i.e., the efficiency and effectiveness [19], [29][30], [41,47], user satisfaction [41,45,47], and the functional fulfilment [48] of the project requirements. As regards the Belaut and Gauvreau's description [49], they developed an IS project success model by combining the DeLone and Mclean's IS success model [15], [26][27] with the McLeod and MacDonell's project classificatory framework [24,25] in term of the Davis's information processing theory [28] in respect of the developed framework [8].…”