“…Recognising how a patient is feeling during an interaction allows the radiographer to gain a deeper understanding of the patient's needs and the patient's world. 12 Literature suggests that small gestures of caring, such as a smile, giving patients a warm blanket, and saying reassuring words to make the experience less stressful, are essential during patient interactions, 34 and does not take much time. 1 Likewise, in this study, the participants indicated that little gestures make a huge difference and can be undertaken even in a busy department.…”