IT service incident management model decision based on ELECTRE III

Abstract

ISO/IEC 20000: 2011 and ITIL v3 provide reference process management strategy for IT service practice. However, because of the variety of IT services, process management is difficult to establish an accurate quantitative process model. Since the core of IT service quantitative management is managing processes quantitatively, it is necessary to establish a quantitative model for process management. However, excessive metrics in process model have increased the complexity and uncertainty of the model. In this paper, real data is measured and collected to establish measurement model set, and ELECTRE III method is used for model decision. Experiment shows that ELECTRE method can meet the decision needs of enterprises for multi-attribute objectives, and the model decision result has a fairly high goodness-of-fit score.

The Employee Promotion Base On Specification Job’s Performance Using: MCDM, AHP, And ELECTRE Method

“…This means Elimination et Choice Translating Reality [11] Electre is the part of the multi-criteria method such as MCDM, the difference is locate on the condition comparative at ELECTRE which is very strong resulting in the occurrence of difference with AHP [12], moreover ELECTRE is able to use to examine of gen transfer detection [18] so the develop of ELECTRE by the comparative of concordance and discordance were more diverge of the result been got. Even though the effect of MAX and MIN number were able to affect more concerning to decision have produced.…”

“…As the respond for the comparison MCDM [10] may develop as analysis of comparative characteristic. ELECTRE is length of Elimination et Choice Translating reality [11] to decide the multi-attribute decision which related in deciding the rank position. Electre is used and developed to decide that have many conditions [12], contrast to AHP where it can be viewed less flexible if there were many condition been used.…”