IT Service Management in a Cloud Environment: A Literature Review

Heininger, Robert

doi:10.2139/ssrn.2119030

Cited by 18 publications

(16 citation statements)

References 27 publications

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“…Kahraman et al [15] mention that in developing countries, the development wages are one third low compared with developed countries. Similarly, Heininger [16]underlined that due to the economic benefits, the client organizations of developed countries outsourcing their development activities to developing countries. Hence, the cloud computing make the outsourcing paradigm more easy and reliable as it provides the virtual accessibility of data and resources across globe [17].…”

Section: Related Workmentioning

confidence: 99%

Multicriteria Decision Making Taxonomy of Cloud-Based Global Software Development Motivators

et al. 2020

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The software organizations widely consider the cloud based global software development (CGSD) as it offer the quality projects with low cast. The adoption of CGSD is challenging due to the geographical distance between practitioners. This study aims to identify and analyses the motivators that could positively impact the implementation of CGSD paradigm. The systematic literature review approach was applied to identify the CGSD motivators reported in the literature, and were further validated with industry experts using questionnaire survey study. Moreover, the fuzzy-AHP approach was applied to prioritize the investigated motivators concerning their significance for the successful adoption of CGSD. The findings of the study provide the prioritization-based taxonomy of the investigated motivators that assists the software organizations to develop and revise their strategies for the successful implementation of CGSD.

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Section: Related Workmentioning

confidence: 99%

Multicriteria Decision Making Taxonomy of Cloud-Based Global Software Development Motivators

et al. 2020

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“…Hybrid ITIL V3 Cloud (Heininger, 2012) ITIL V3 does not provide specific solutions for any types of Cloud adoption problems and expects organisations to resolve problems themselves. There are no any guidelines and recommendations for specific types of emerging Cloud adoption such as Mobile Clouds.…”

Section: Additional Cloud Adoption Challengesmentioning

confidence: 99%

“…Computing The framework focuses more on the A proposed framework needs to Business Framework (CCBF; Chang et al, (2011 b;2011 c;2012; literature, process and methodology that leads to the development of the conceptual framework and how it can be useful for organisations and businesses with selected case studies. More case studies and recommendations should be focused on Cloud adoption challenges and issues to resolve.…”

Section: Cloudmentioning

confidence: 99%

“…This section describes the development of Leeds Beckkett Cloud, which follows the recommendations from our previous work 2011 b;2011 c;2012 a;2012 b;2013 b;2013 b;2013 c;2013 d;2014 b;2014 c;2014 d;2014 f;2014 g;Chang and Ramachandran, 2014;2014 b) and the essence of this paper. All the Cloud projects are presented as follows:…”

Section: The Development Of Leeds Beckett Cloudmentioning

confidence: 99%

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Cloud Computing and Frameworks for Organisational Cloud Adoption

2016

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This chapter presents a selected review for Cloud Computing and explains the issues and risks of adopting Cloud Computing in a business environment. Although all the risks identified may be associated with two major Cloud adoption challenges, a framework is required to support organisations as they begin to use Cloud and minimise risks of Cloud adoption. Eleven Cloud Computing frameworks are investigated and a comparison of their strengths and limitations is made. The result of the comparison is that none of them can deal with all the Cloud adoption challenges thoroughly and a new, comprehensive framework is required if organisations are to overcome these challenges. This proposed framework would ensure that benefits of Cloud adoption are maximised whilst minimising the risks of Cloud adoption and can integrate existing and new projects with Leeds Beckett Cloud.

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“…However, none of these works has presented a systematic process, sufficiently detailed, in order to be useful as a guide for IT managers throughout the steps and decisions involved in a typical migration to CC. Moreover, this work was also triggered by the absolute need to improve research in CC as well as in IT Service Management (ITSM) identified by Robert Heininger (2012).…”

Section: Introductionmentioning

confidence: 99%

An Evaluation of the Challenges of Multilingualism in Data Warehouse Development

Dediź

Stanier

2016

Proceedings of the 18th International Conference on Enterprise Information Systems

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ICEIS 2016 received 257 paper submissions from 42 countries in all continents, which makes it one of the largest conferences in the World in the area of Information Systems, thus demonstrating the success and global dimension of this conference. From these, 42 papers were selected for publication and presentation at the Conference as full papers. These numbers, leading to a full-paper acceptance ratio of 16%, show the intention of preserving a high quality forum for this conference, a quality that we intend to maintain in the future, for the next editions of this conference.The high number and high quality of the received papers imposed difficult choices in the selection process. To evaluate each submission, a double blind paper review was performed by the Program Committee, whose members are highly qualified researchers in ICEIS topic areas.All presented papers will be available at the SCITEPRESS Digital Library and will be submitted for indexation by Thomson Reuters Conference Proceedings Citation Index (ISI), INSPEC, DBLP, EI (Elsevier Index) and Scopus.Additionally, a short list of presented papers will be selected to be expanded into a forthcoming book of ICEIS 2016 Selected Papers to be published by Springer in the LNBIP Series.The technical program of the conference included a panel and 4 invited talks delivered by internationally distinguished speakers, namely: Claudia Loebbecke (University of Cologne, Germany), Sergio Gusmeroli (TXT e-solutions SPA, Italy), Wil Van Der Aalst (Technische Universiteit Eindhoven, Netherlands) and Jan Vom Brocke (University of Liechtenstein, Liechtenstein). Their participation positively contributes to reinforce the overall quality of the Conference and to provide a deeper understanding of the fields addressed by the conference.Moreover, ICEIS 2016 had a Doctoral Consortium on Enterprise Information Systems and 1 tutorial. We are thankful to the Conference Co-chairs (Olivier Camp and José Cordeiro) and Program Co-chairs (Slimane Hammoudi, Leszek Maciaszek and Michele M. Missikoff) for their dedication and hard work in organizing these events.We sincerely thank all the authors for their submissions and participation in ICEIS 2016. Furthermore, we would like to thank all the members of the program committee and reviewers, who helped us with their expertise, dedication and time. We would also like to thank the invited speakers for their excellent contribution in sharing their knowledge and vision and the workshop/special session chairs whose collaboration with ICEIS 2015 was much appreciated. Finally, we gratefully acknowledge the professional support of the ICEIS 2016 team for all organizational processes. XIIIWe hope that all colleagues find this a fruitful and inspiring conference. We hope to contribute to the development of the Enterprise Information Systems community and look forward to having additional research results presented at the next edition of ICEIS, details of which are available at http://www.iceis.org. Slimane Hammoudi University of Cologne, GermanyAbstract:...

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IT Service Management in a Cloud Environment: A Literature Review

Cited by 18 publications

References 27 publications

Multicriteria Decision Making Taxonomy of Cloud-Based Global Software Development Motivators

Multicriteria Decision Making Taxonomy of Cloud-Based Global Software Development Motivators

Cloud Computing and Frameworks for Organisational Cloud Adoption

An Evaluation of the Challenges of Multilingualism in Data Warehouse Development

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