It takes Two to Tango? Understanding the Co‐production of Public Services by Integrating the Services Management and Public Administration Perspectives

Abstract

We propose an important theoretical development for our understanding of the co-production of public services. It combines the insights from both public administration and services management theory to produce a novel typology of co-production. This clarifies its role at the operational and strategic levels, as well as its potential for transformational change in public services. Understanding co-production in this way provides a basis through which to explore a whole range of dimensions of co-production that were previously undifferentiated. examined the association between the service bs_bs_banner

Consequences of Industry 4.0 in Business and Economics

“…Calculations made so far on the disappearance and creation of jobs vary with respect to the methodology used (Hedvicakova 2018). Osborne and Strokosch (2013) examine how susceptible jobs are to computerization. According to their estimates, about 47 % of total US employment is at risk.…”

User co-production of public service delivery: Effects on trust

“…Even if it is acknowledged that citizens might not always want to co-produce, it is at least assumed that public service organization will benefit from it and are eager to involve citizens in service delivery. Co-production might also be very risky for organizations and could produce organizational uncertainty (Etgar, 2007;Osborne and Strokosch, 2013). This might be one of the least theorized and investigated assumptions about co-production and demands critical scrutiny.…”

“…However, expectations appear to be even more ambitious. Parallel to New Public Governance, where public services are regarded in a 'holistic way to address complex needs and as an instrument for social inclusion' (Osborne and Strokosch, 2013), Public Value Theory maintains that co-production of service delivery could lead to public value, which could be expressed in trust (Alford, 2009b). These claims could be traced back to Ostrom's argument that 'the experience of co-production also encourages citizens to develop other horizontal relationships and social capital' (Ostrom, 1996(Ostrom, : 1083.…”

“…Co-production is not a steady state, but rather a continuum (Osborne and Strokosch, 2013). At a basic level, co-production is inherent to the logic of service provision (Osborne and Strokosch, 2013).…”

“…At a basic level, co-production is inherent to the logic of service provision (Osborne and Strokosch, 2013). Every service experience is shaped and defined by the behaviour and perceptions of users.…”