Job commitment, total quality management, information communication technology adoption, toxic leadership and job demands: a conceptual framework for student retention

Abstract

PurposeThis paper aims to examine the direct effect of job commitment (JCT) on student retention (REN), exploring the mediating roles of total quality management (TQM) and information communication technology adoption (ADT), and moderating roles of toxic leadership (TLE) and job demands (JDD).Design/methodology/approachThe paper develops a conceptual framework along with postulations by integrating both empirical and theoretical literature in the fields of employee well-being, strategic management, information communication technology, leadership, as well as work and occupational psychology.FindingsThis paper proposes that JCT will be positively related to REN, and this positive relationship will be mediated by TQM and ADT. Additionally, TLE and JDD will moderate the direct positive effect of JCT on REN.Research limitations/implicationsThis paper provides implications for both researchers and practitioners in the areas of strategic decision-making in educational institutions and behaviour management for enhancing REN by applying JCT, TQM and ADT as strategic tools, while keeping TLE and JDD under control. It also offers implications for upcoming researchers to empirically test this conceptual framework in different educational settings.Practical implicationsBy boosting employees JCT, educational institutions stand the chance of improving REN via TQM and ADT. Additionally, JCT can foster REN under a working environment where TLE and JDD are kept low.Originality/valueThe paper offers unique insights into how TQM and ADT connect JCT to REN, and how JCT relates to REN under varied levels of TLE and JDD. It also highlights the theoretical contributions of the resource-based theory of a firm, affective events theory and activation theory.

A conceptual framework of total quality management on innovation performance in the banking sector

“…Next, we provide banking sector literature on the impact of total quality management on innovation performance, intervened by innovative behaviour. We also offer banking sector literature on the conditional roles of external factors on the total quality managementinnovative behaviour nexus, since available literature precludes information on the banking sector, concentrating on others sectors like education (Kingi and Mwangangi, 2017;Koomson, 2022;Sweis et al, 2020), healthcare (Abadi et al, 2018;Abdallah and Mohamed, 2018;Alomari et al, 2020;Baidoun et al, 2018;Khalil and Muneenam, 2021;Mosadeghrad and Afshari, 2020;Zaid et al, 2020), agro-based (Akanmu et al, 2020), automotive (Petcharit et al, 2020), air conditioning (Mitreva et al, 2020), manufacturing (Lizarelli et al, 2023;Phan et al, 2019;Sila, 2018;Udofia et al, 2021), shipping (Thai and Jie, 2018), research & development (Gupta et al, 2017) and hospitality (Wang et al, 2012).…”

“…Zaid et al (2020) reported a favourable nexus between satisfaction of patients and total quality management in a health facility in Palestine. Koomson (2022), in a conceptual paper, demonstrated that total quality management stimulated student retention in higher education institutions. Akanmu et al (2020) disclosed that total quality management accelerated sustainable performance of food and beverages firms in Malaysia.…”

“…An enterprises' human resource department is often accountable for generating, executing and superintending policies governing employees and the bond of the enterprise with its workforces. Finally, information and analysis is the method of scrutinising, converting and analysing information, by transforming raw data into workable knowledge, in line with policymaking mechanisms (Koomson, 2022).…”

“…In addition, literature addressing the mechanism through which a quality management strategy passes to boost innovative performance in firms have gone unnoticed. Existing studies have concentrated on the effect total quality management on variables like patient satisfaction (Abadi et al, 2018;Abdallah and Mohamed, 2018;Zaid et al, 2020), student retention (Koomson, 2022), sustainable performance (Akanmu et al, 2020), procurement performance (Kingi and Mwangangi, 2017), organisational performance (Kura et al, 2020;Sawaean and Ali, 2020;Sweis et al, 2019;Thai and Jie, 2018), corporate social performance, financial and market performance (Sila, 2018), productivity (Mosadeghrad and Afshari, 2020), competitive advantage (Ali, 2020;Othman et al, 2020), knowledge creation (Barua, 2021), academic performance (Sweis et al, 2020), business value excellence (Alomari et al, 2020), market orientation and service quality (Samat et al, 2006), flexible performance (Phan et al, 2019), integrated performance (Udofia et al, 2021) and operational performance (Kumar and Mishra, 2020), overlooking innovative behaviour and innovation performance. Hence, in this conceptual piece, we address the effect of total quality management on innovation performance in the banking sector.…”

“…Acknowledging that total quality management literature exists, this available literature precludes information on the banking sector. Existing studies have focused on other sectors like education sector (Kingi and Mwangangi, 2017;Koomson, 2022;Sweis et al, 2020), healthcare sector (Abadi et al, 2018;Abdallah and Mohamed, 2018;Alomari et al, 2020;Baidoun et al, 2018;Khalil and Muneenam, 2021;Mosadeghrad and Afshari, 2020;Zaid et al, 2020), agro-based sector (Akanmu et al, 2020), automotive sector (Petcharit et al, 2020), air conditioning sector (Mitreva et al, 2020), manufacturing sector (Lizarelli et al, 2023;Phan et al, 2019;Sila, 2018;Udofia et al, 2021), shipping sector (Thai and Jie, 2018), research & development sector (Gupta et al, 2017) and hospitality sector (Wang et al, 2012), disregarding the banking sector.…”