KANO Model-Enabled Performance Evaluation of Urban Public Sports Services

Abstract

Starting from the goal of overall equalization of basic public services by 2035 as proposed in the report of the 19th Party Congress, firstly the research history of the equalization of public sports services in China is analyzed in stages, and a solid theoretical foundation is laid for the construction of the evaluation index system. Secondly, the performance evaluation system of urban public sports services, which is based on KANO model, is constructed by combining the current development status of public sports services in China. Additionally, fuzzy KANO model is used to analyze and categorize the collected indicators and establish a user-oriented evaluation index system. Finally, an empirical study was conducted on a region using the evaluation system, and the results showed that the degree of equalization of public sports services in the region was achieved to a high degree and was basically close to reaching the target requirement of equalization.

Demand analysis of telenursing among empty-nest elderly individuals with chronic diseases based on the Kano model

“…The Kano model was proposed by a Japanese professor named Kano in 1984 ( 17 ). In accordance with the relationship between the subjective feelings of customers and the objective performance of products, the Kano model divided the service attributes into must-be qualities (M), one-dimensional qualities (O), attractive qualities (A), indifferent qualities (I) and reverse qualities (R) ( 18 ), as shown in Figure 1 . Must-be qualities are features that, if not provided, may make users dissatisfied, however, when they are provided, they will not improve users' satisfaction.…”

Retracted: KANO Model‐Enabled Performance Evaluation of Urban Public Sports Services

“…This article has been retracted by Hindawi following an investigation undertaken by the publisher [ 1 ]. This investigation has uncovered evidence of one or more of the following indicators of systematic manipulation of the publication process: Discrepancies in scope Discrepancies in the description of the research reported Discrepancies between the availability of data and the research described Inappropriate citations Incoherent, meaningless and/or irrelevant content included in the article Peer-review manipulation …”

“…Tis article has been retracted by Hindawi following an investigation undertaken by the publisher [1]. Tis investigation has uncovered evidence of one or more of the following indicators of systematic manipulation of the publication process:…”