Key Factors Influencing Talent Retention and Turnover in Convenience Stores: A Comparison of Managers’ and Employees’ Perspectives

Tsai, Pei‐Hsuan; Chen, Chih‐Jou; Tang, Jiawei

doi:10.1177/21582440211067240

Cited by 2 publications

(2 citation statements)

References 75 publications

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“…Convenience stores are offering healthcare benefits assistance to retain employees, demonstrating that managers are concerned with employees' health. This validates the findings of Tsai et al (2021), where managers believed that the key factors were healthcare, pay, work environment, hours, and the punishment and reward mechanism. It also supports Zaharee et al's (2018) findings that all employees wanted healthcare benefits to retain them in the organization.…”

Section: Employee Retention Management Practices Of Convenience Storessupporting

confidence: 86%

Microanalysis of Employee Retention Strategies

Mendoza,

Tadeo,

Bulan

et al. 2023

jebe

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Maintaining top-tier personnel is difficult for convenience stores, as they must compete against larger businesses with higher budgets and more employee advantages. This study aimed to determine the employee retention management practices in selected convenience stores in Cavite, Philippines. It utilized a descriptive research design and convenience sampling technique to select the respondents. The data was acquired by utilizing self-constructed questionnaires and Likert-scale to determine the effectiveness of employee retention. The study found that most respondents who manage a convenience store have 1 to 9 employees, have been operating for 6 to 8 years, and were small enterprises. The study found that variables such as employee compensation, physical working environment, employee growth, engagement, and employee support were highly effective in retaining employees. The researchers recommend that employees seek a good organization that listens to them and cares about their general well-being. Respectively, managers and/or owners should develop efficient and effective strategies to retain and manage employees in a sustainable manner.

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Section: Employee Retention Management Practices Of Convenience Storessupporting

confidence: 86%

Microanalysis of Employee Retention Strategies

Mendoza,

Tadeo,

Bulan

et al. 2023

jebe

View full text Add to dashboard Cite

show abstract

“…Recently, Tsai et al used the decision testing and evaluation laboratory (DEMATEL) method to identify the main infuencing factors of employee turnover in convenience stores from the perspective of management and inferred the changes needed to reduce this high turnover rate [9]. Te DEMATEL method is a method to identify and distinguish infuential factors based on evaluating the relationship between infuencing factors.…”

Section: Introductionmentioning

confidence: 99%

Influencing Factors of Employee Turnover Based on the Random Forest and DEMATEL Method: Evidence from the Qinghai Electric Power Company in China

Zheng

Liu

et al. 2023

Mathematical Problems in Engineering

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Under the background of the deepening reform of China’s electric power industry, how to make use of existing resources, keep existing employees, and identify and distinguish the influencing factors of turnover have become major problems faced by companies. At the same time, the identification of influencing factors also provides a reference for relevant enterprises to do a good job in talent reserve and recruitment. The influencing factors of employee turnover are numerous and interrelated. Identifying and distinguishing the influencing factors are the focus of academic research. Meanwhile, it provides a reference for relevant enterprises to do an excellent job in personnel reserve and recruitment. Aiming at the limitation of constructing a direct matrix based on experts’ scoring method in the traditional DEMATEL model, a model combining random forest and DEMATEL is proposed, applied to identify the influencing factors of employee turnover in electric power enterprises in Qinghai Province. Based on the employee turnover data set of Qinghai Electric Power Company from 2012 to 2020, the empirical analysis is conducted to analyze the influencing factors of employee turnover from two perspectives of the degree of centrality and the degree of causal. The research results show that marital status, household registration, political status, type of job, and the location of the work unit are the key influencing factors, providing a theoretical basis for the early warning of employee turnover and confirming the feasibility of the random forest-DEMATEL method proposed by us.

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Key Factors Influencing Talent Retention and Turnover in Convenience Stores: A Comparison of Managers’ and Employees’ Perspectives

Cited by 2 publications

References 75 publications

Microanalysis of Employee Retention Strategies

Microanalysis of Employee Retention Strategies

Influencing Factors of Employee Turnover Based on the Random Forest and DEMATEL Method: Evidence from the Qinghai Electric Power Company in China

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