2021
DOI: 10.3390/su13137118
|View full text |Cite
|
Sign up to set email alerts
|

Knowledge Management and Sustainable Balanced Scorecard: Practical Application to a Service SME

Abstract: Many works highlight the importance and added value of Corporate Social Responsibility (CSR) in companies, as well as the role of Knowledge Management (KM) for their revitalization, but even more important is to ensure that all efforts and resources are aligned with the organization’s strategic objectives (Balanced Scorecard, BSC). The aim of this work is to integrate BSC, CSR and KM based on the results of two previous researches: one on BSC–CSR and the other on KM, both of a projective nature (description-ac… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
3
1
1

Citation Types

1
6
0
1

Year Published

2021
2021
2023
2023

Publication Types

Select...
5

Relationship

0
5

Authors

Journals

citations
Cited by 7 publications
(8 citation statements)
references
References 51 publications
1
6
0
1
Order By: Relevance
“…The success of this implementation is determined by leadership and management support, organizational culture, information technology innovation, training and education. This is consistent with previous theory and research which shows that companies that are successful in increasing their competitiveness are characterized by their ability to consistently develop new knowledge, which is disseminated quickly and associated with new products or services (Albassami, Ahmad et al, 2019;Di Vaio et al, 2021;Ferber Pineyrua et al, 2021;Grimsdottir & Edvardsson, 2018;Khan et al, 2021). So it is this knowledge management that will develop product, process or service innovations.…”
Section: Resultssupporting
confidence: 89%
See 3 more Smart Citations
“…The success of this implementation is determined by leadership and management support, organizational culture, information technology innovation, training and education. This is consistent with previous theory and research which shows that companies that are successful in increasing their competitiveness are characterized by their ability to consistently develop new knowledge, which is disseminated quickly and associated with new products or services (Albassami, Ahmad et al, 2019;Di Vaio et al, 2021;Ferber Pineyrua et al, 2021;Grimsdottir & Edvardsson, 2018;Khan et al, 2021). So it is this knowledge management that will develop product, process or service innovations.…”
Section: Resultssupporting
confidence: 89%
“…Thus, leaders have an important role in determining the necessary conditions for effective knowledge management. Organizational culture is a very urgent factor for the success of knowledge management (Ferber Pineyrua et al, 2021). Organizational culture is the core beliefs, values, norms and habits that direct the way individuals act in an organization.…”
Section: Resultsmentioning
confidence: 99%
See 2 more Smart Citations
“…UMKM sangat memerlukan perbaikan pada aspek manajemen. (Ferber Pineyrua et al 2021) menyatakan bahwa titik lemah UMKM terdapat pada aspek manajemen berbasis teknologi, dan pengembangan sumber daya manusia. Oleh karena itu jika UMKM ingin naik kelas, maka aspek manajemen seharusnya menjadi fokus untuk diperbaiki.…”
Section: Pendahuluanunclassified