Knowledge Management in Chile: An Analysis of 10 years of Initiatives in the Public and Private Sector

Pérez-Arrau, Gregorio

doi:10.34190/eckm.23.2.814

Cited by 3 publications

(2 citation statements)

References 12 publications

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“…When KM was first formed, most KM research focused on developed countries. The state of developing countries is hardly ever identified and discussed (Arrau, 2015). According to Ahmad et al (2019), the production of KM literature is governed by developed nations in the LIS field.…”

Section: Literature Reviewmentioning

confidence: 99%

User awareness of knowledge management practices of public university libraries in Bangladesh

Mostofa,

Othman

2024

RLJ

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Background of the study: Users of university libraries frequently have high expectations for the support services offered by the library. The goals of KM are to enhance library services, generate more with fewer resources, prevent duplication of effort, and take advantage of already existing knowledge. Purpose: The main aim of this research is to recognize the user awareness of Knowledge Management (KM) Practices of public university libraries in Bangladesh. Method: The present research used quantitative methods. A total of 1,060 printed questionnaires were distributed among undergraduate (UG) and postgraduate (PG) students of five public university libraries in Bangladesh using a simple random sampling technique. Out of 1,060 questionnaires, 811 usable questionnaires were returned, giving a response of 76.5%. Findings: The study found that users' familiarity with KM is moderately low. They learned about KM through courses provided by their respective departments and independent study through research literature. It was also found that lack of awareness, problems with organizational culture, improper technology deployment, and inadequate support from management are the challenges related to KM practice in public university libraries in Bangladesh. Conclusion: Finally, the research presented managerial and practical implications with further research directions.

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Section: Literature Reviewmentioning

confidence: 99%

User awareness of knowledge management practices of public university libraries in Bangladesh

Mostofa,

Othman

2024

RLJ

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“…Chile, like most other Latin American countries, does not show much development in this field, although, as we will see below, there are signs of growing interest over the last decade. Recently published studies show that knowledge management in Chile is in an embryonic state, with few initiatives in medium and large companies (Pérez-Arrau, 2016, 2015, 2010Pérez-Arrau & Valdivia, 2016;Liberona & Ruiz, 2013;Obeso & Sarabia 2018). Research shows that some organisations develop practices related to knowledge management without necessarily "labelling" it under that specific concept (Acevedo & Diaz-Molina, 2023).…”

Section: Latin America In the Global Research Blind Spotmentioning

confidence: 99%

Managing knowledge against the tide: Barriers to knowledge management in the Chilean social and cultural context

Perez-Arrau

2023

ECKM

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In recent years, knowledge management has become increasingly relevant in Chile, with a growing number of organisations adopting policies and practices in this area. Despite this growth, it is known that many of the new initiatives in the field of KM do not thrive or face difficult start-up challenges, limiting the number of successful initiatives in this country. In this context, the aim of this research is to identify the main barriers faced by managers and practitioners in the implementation of KM initiatives in the context of Chilean organisations and to describe the ways in which these problems are addressed by them. This study was based on the review of twenty-six cases of knowledge management initiatives implemented between 2010 and 2022 in Chile, which were described and analysed using qualitative methodology. Among the main findings, it was found that the most important barriers to carrying out these initiatives coincide, to a large extent, with some of the characteristics of Chilean culture and society described in the literature of organisational studies, such as: lack of trust; large power distance in the organisational structure; lack of communication skills; paternalistic organisational culture, to mention a few. Also, one aspect worth highlighting is the traditional business culture that tends to focus on a "low cost" strategy and exploitation of raw materials, rather than investing in innovation. Scarce resources, problematic performance measurement and lack of knowledge management training for employees and managers were also mentioned as adverse factors. The relevance of this study lies in the fact that it provides insight into the main barriers faced by knowledge management initiatives in developing countries, specifically in a region such as Latin America, thus contributing to the development of this field in this region.

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Enhancing and Explaining Energy Management in Smart Manufacturing Production via ML Within the Context of Industry 4.0

Perez-Arrau

2024

RGSA

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Objective: The aim of this research is to identify the main barriers faced by managers and practitioners in the implementation of KM initiatives in the context of Chilean organisations and to describe the ways in which these problems are addressed by them. Theoretical Framework: This research addresses the organisational, political, social and cultural barriers faced by KM initiatives in developing country contexts. Method: This study was based on the review of twenty-six cases of knowledge management initiatives implemented between 2010 and 2022 in Chile, which were described and analysed using qualitative methodology Results and Discussion: It was found that the most important barriers to carrying out these initiatives coincide, to a large extent, with some of the characteristics of Chilean culture and society described in the literature of organisational studies, such as: lack of trust; large power distance in the organisational structure; lack of communication skills; paternalistic organisational culture, to mention a few. Also, one aspect worth highlighting is the traditional business culture that tends to focus on a "low cost" strategy and exploitation of raw materials, rather than investing in innovation. Scarce resources, problematic performance measurement and lack of knowledge management training for employees and managers were also mentioned as adverse factors. Research Implications: The relevance of this study lies in the fact that it provides insight into the main barriers faced by knowledge management initiatives in developing countries, specifically in a region such as Latin America, thus contributing to the development of this field in this region. Originality/Value: It is known that many of the new initiatives in the field of KM do not thrive or face difficult start-up challenges, limiting the number of successful initiatives in this country. This study contributes to a better understanding of the problems faced by managers carrying out KM initiatives, thus enabling them to develop better strategies and solutions for the implementation of KM projects.

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Knowledge Management in Chile: An Analysis of 10 years of Initiatives in the Public and Private Sector

Cited by 3 publications

References 12 publications

User awareness of knowledge management practices of public university libraries in Bangladesh

User awareness of knowledge management practices of public university libraries in Bangladesh

Managing knowledge against the tide: Barriers to knowledge management in the Chilean social and cultural context

Enhancing and Explaining Energy Management in Smart Manufacturing Production via ML Within the Context of Industry 4.0

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