Knowledge management in OSS—an enterprise information system for the telecommunications industry

Qi, Jiayin; Xu, Li Da; Hu, Shu; Huai-zu, LI

doi:10.1002/sres.752

Cited by 44 publications

(26 citation statements)

References 41 publications

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“…Therefore, feedback and refinement algorithms are important during the process of application [32]. The integrated AS model can aggregate feedback from users or other systems and the latest algorithms through a self-learning mechanism.…”

Section: As Self-learning Mechanismmentioning

confidence: 99%

Constructing a decision support system for management of employee turnover risk

Wang

Zhang

et al. 2011

Inf Technol Manag

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In the time of knowledge economy, competency among enterprises is focused on the competency of human resources. Employee turnover risk is becoming an important facet influencing the stability and development of enterprises. After analyzing employee turnover risk factors that could threaten enterprise production and operations, we proposed a multi-level model of the evaluation system for employee turnover risk based on the analysis of factors influencing employee turnover risk. A decision support system is proposed for employee turnover risk management using message processing mechanisms and software combination technology and system integration. Data, information and knowledge needed in the system come from enterprises' internal application systems and external systems. The structure and components of the system which is based on Web Services are presented. We also proposed an analytic system based on knowledge management. At last, strategies to effectively manage employee turnover risk are proposed.

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Section: As Self-learning Mechanismmentioning

confidence: 99%

Constructing a decision support system for management of employee turnover risk

Wang

Zhang

et al. 2011

Inf Technol Manag

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“…We thank an anonymous reviewer for raising this important point. management and performance is well researched (e.g., Qi et al 2006), prior research on KBV from an experiential learning perspective is lacking (Yu et al 2014). In the present study, we adapt experiential learning theory as the underlying theoretical framework for the development of the construct of knowledge acquisition from social media.…”

Section: Knowledge Acquisition From Social Mediamentioning

confidence: 99%

Brand innovation and social media: Knowledge acquisition from social media, market orientation, and the moderating role of social media strategic capability

Nguyen

Melewar

et al. 2015

Industrial Marketing Management

203

176

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Research Highlights:The present study focuses on the knowledge acquired from social media channels leading to brand innovation.Brand innovation is affected by both knowledge acquisition from social media and market orientation (pro-and reactive).Social media strategic capability acts as a moderator between knowledge acquisition, market orientation, and brand innovation.On social media, a customer's needs can be identified more comprehensively than that of the traditional setting.The context of social media provides a different set of rules for competition and strategic behavior. 4 AbstractThe study examines the relationships between knowledge acquisition from social media, two forms of market orientation (proactive and reactive), social media strategic capability, and brand innovation strategy in the context of China's online technology industry.Analysis of 357 online technology ventures, created during the past 6 years, suggests that brand innovation is affected by both knowledge acquisition from social media and market orientation. Social media strategic capability positively affects brand innovation and acts as a moderator between knowledge acquisition, market orientation, and brand innovation. It further enhances both types of market orientations in achieving brand innovation, suggesting that on social media, a customer's needs, both expressed and latent (or unexpressed), can be identified more comprehensively than that of the traditional setting.Hence, the context of social media provides a different set of rules for competition and strategic behavior, which online technology ventures should note. Implications are useful to improve the current understanding of social media brand innovation strategy, here in China's dynamic social media scene.

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“…Parts of their information systems have become fairly mature. As Figure 2 illustrates, typical information systems include business support systems (BSS), operating support systems (OSS) and management support systems (MSS) (Qi et al 2006(Qi et al , 2007. As marketoriented systems, BSS provide the interface between telecommunication enterprises and their customers and support the overall marketing activities.…”

Section: New Characters Of Information Systems In Telecommunication Ementioning

confidence: 99%

A security evaluation approach for information systems in telecommunication enterprises

Yan

2008

Enterprise Information Systems

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In recent years, information systems in telecommunication enterprises have been characterised by boundary expansion and increase of departmental-level applications. These changes increase the complexity of security evaluation and pose new challenges to enterprises' information security. Taking into account the behaviour characters of system users, we put forward a system security evaluation approach based on access paths. This approach can help evaluators and users find out potential security risks without figuring out the boundary of systems explicitly. It has no special requirements for system scale and can be used in the evaluation of enterprise-level and departmentallevel systems. This paper also presents the formal definition of access path and related evaluation rules.

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Knowledge management in OSS—an enterprise information system for the telecommunications industry

Cited by 44 publications

References 41 publications

Constructing a decision support system for management of employee turnover risk

Constructing a decision support system for management of employee turnover risk

Brand innovation and social media: Knowledge acquisition from social media, market orientation, and the moderating role of social media strategic capability

A security evaluation approach for information systems in telecommunication enterprises

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