Knowledge management performance measurement in micro-, small-, and medium-sized enterprises

Abstract

Knowledge management (KM) is recognized as an important means for attaining competitive advantage and improving organizational performance. The evaluation of KM performance has become increasingly vital, as it provides the direction for organizations to enhance their performance and competitiveness. A survey was carried out to test the applicability of 14 constructs based on knowledge resources, KM processes, and KM factors in measuring the KM performance for small and medium enterprises (SMEs) in Malaysia. This article intends to further explore the effects of company size (micro, small, and medium) and KM maturity on knowledge management performance measurement (KMPM). Two-way analysis of variance results indicate that company size and KM maturity do affect some aspects of KMPM in SMEs.

Network Competence and Firm Performance: The Mediating Role of Entrepreneurial Innovativeness Among Malaysian Chinese Entrepreneurs of Wholesale Businesses

“…Moreover, Malaysian SME sector is viewed as a mean to transform country into a developed nation by 2020 (Halim et al, 2015). The Malaysian SMEs are more accountable to achieve superior performance (Lee & Wong, 2015). Malaysian SMEs play a major role in the development of country's economy because they are the important service providers and traders to primary industries (Lee & Wong, 2015).…”

“…The Malaysian SMEs are more accountable to achieve superior performance (Lee & Wong, 2015). Malaysian SMEs play a major role in the development of country's economy because they are the important service providers and traders to primary industries (Lee & Wong, 2015). The contribution of Malaysian SMEs is well recognised in promoting the endogenous growth's sources and strengthening infrastructure for its economic development due to their size, sheer number, and nature of operations (Smolarski & Kut, 2011).…”

“…For instance, SMEs provide employment opportunities, support large firms, initiate improvements, foster growth and income, and are the main driver of economic transformation process of Malaysia (Hooi & Ngui, 2014). SMEs create new jobs in most of the countries and contribute a lot in development of new products and other types of innovations (Lee & Wong, 2015). SMEs existence is important for an efficient and a competitive market as well as for poverty reduction.…”

“…SMEs existence is important for an efficient and a competitive market as well as for poverty reduction. That is the main reason for policy makers and governments to emphasise more on SMEs' development (Lee & Wong, 2015). According to Lee and Wong (2015), Malaysian SMEs constitute 98.5% of total business establishments and contribute 33.15% and 57.5% towards GDP and employment, respectively.…”

Measuring Knowledge

“…Achieving competitive advantage depends upon a firm's ability to exploit existing knowledge and to generate new knowledge (Laursen & Mahnke, 2001). When knowledge is properly used and leveraged, it could drive companies to become more innovative through the development of better products that are brought faster to a target market (Gourova, 2010 as cited in Lee & Wong, 2015;Riege, 2005).…”