Knowledge Process Outsourcing: India’s emergence as a Global Leader

Agarwal, Ranjana; Nisa, Syeedun

doi:10.5539/ass.v5n1p82

Cited by 8 publications

(7 citation statements)

References 4 publications

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“…After great success with low-end business process outsourcing (BPO) of back-office functions such as administrative and support work, India became a destination for knowledge process outsourcing (KPO) as companies started outsourcing higher-end work on intellectual property, market research and data management, equity and finance, and analytics. As Agarwal and Nisa (2009) argue, India has the potential to become a world leader in KPO: "The growth rate in this sector is very high, 45% in KPO as compared to 26% growth rate of BPO. In 2003-2004, the KPO business was worth $720 million out of the total BPO work of $3.6 billion".…”

Section: India As a Major Legal Process Outsourcing Destinationmentioning

confidence: 98%

Globalization, lawyers and India: toward a theoretical synthesis of globalization studies and the sociology of the legal profession

Papa

Wilkins

2011

International Journal of the Legal Profession

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Despite the importance of globalization for Indian lawyers, there have been surprisingly few attempts to integrate the rich scholarship on the processes of globalization with the sociology of the Indian legal profession, and to conceptualize and explain major recent legal developments in India in this context. This article uses three globalization processeseconomic globalization, globalization of knowledge and globalization of governance -as lenses for analyzing the Indian legal profession. It argues that understanding these processes and their intersections can help frame a much-needed empirical investigation into the globalization of the legal profession in India, and possibly in other major emerging economies.

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Section: India As a Major Legal Process Outsourcing Destinationmentioning

confidence: 98%

Globalization, lawyers and India: toward a theoretical synthesis of globalization studies and the sociology of the legal profession

Papa

Wilkins

2011

International Journal of the Legal Profession

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“…Studies laid down the risk for a KPO, which included Confidentiality risk, Operational risk, reputational risk, regulatory risk, and inhibitors for KPO which included Local v/s remote location and the lack of an internal career path (Currie, Michell, & Abanishe, 2008). It was explained why developed nations would have an increasing demand for KPO services and studied India's suitability as a destination for KPO because of factors like English language education, favorable demography of young age v/s other destinations like the Philippines, Ireland, and Israel are limited with by smaller talent pool and China and Russia being limited by non-english speaking population (Agarwal & Nisa, 2009). The study highlighted statistics in terms of percentage as to how much value proposition is there for a client who opts for a KPO.…”

Section: Review Of Literaturementioning

confidence: 99%

“…Though India's education system is very well structured, the lack of global perception of specific domains gives rise to extra training for staff after hiring, which involves huge costs without the certainty of employees staying with the company. (Agarwal & Nisa, 2009). Shortage of Highly skilled labor is another hurdle for the KPO service provider as it is difficult to find talented workers with MBAs, CA's, PhDs, and Doctors.…”

Section: Access To Global Reach: Globalization Involves Companies Ext...mentioning

confidence: 99%

India’s Ascent to a Global Leadership: KPO as a Case in Point

Gupta

2022

JBMS

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Knowledge Process Outsourcing is the more complex arm of Business process outsourcing. This research examines the existence and evolution of KPO’s in India. It also studies the driving factors, such as cost advantages, operational efficiencies, etc., behind the urge to set up a KPO by developed nations in India and the subsequent challenges faced by these nations in outsourcing their knowledge work. The paper identifies strategies that can be adopted by service providers in India to mitigate the various risks and challenges faced by the KPO sector and attract more business in India. The scope of this research has been widened to identify what makes India a global leader in the KPO space, and it also elaborated the necessity for further research required for additional steps which India can establish to maintain this competitive advantage over other countries. The research has found that India is currently leading the KPO sector to retain that spot; the study recommends some strategies and scope of further research.

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“…Over a period, the BPO's took on more complex work and moved up the value chain of their clients and helped them with their critical and core business processes aka knowledge processes. This led to coining the term KPO (Knowledge Process Outsourcing) [9,10]. Table I shows the evolution and classification of KPO/BPO.…”

Section: Introductionmentioning

confidence: 99%

Sustainability and Impact of Lean Six Sigma Practices: Learnings From Some KPO/BPO Organizations

2019

IJITEE

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Sustainability is a major challenge while introducing changes to the organizational way of working. The paper studies sustainability of Lean Six Sigma (LSS) implementations in KPO/BPO (Knowledge Process Outsourcing/Business Process Outsourcing) industry. Five such case organizations that have implemented Lean Six Sigma practices in their Indian operations are studied. An exploratory case study method is adopted. The KPO/BPO case organizations are evaluated from four dimensions of people, process, technology and operational outcomes. Impact of Lean Six Sigma (LSS) practices on above four dimensions helps us to study and understand the underlying nature of relationships. Current study demonstrates some critical aspects that impact the sustainability of LSS implementations in case organizations. Business alignment, leadership commitment, tailoring LSS knowledge, and post implementation actions are some of the factors that play a critical role in the sustainability of LSS. This research has limitations of the case study method as it is limited to five case organization. Hence, the generalizations of findings and conclusions must be done cautiously. Further similar empirical studies in KPO/BPO’s can possibly give more insights into independent and dependent factors and the correlations between them. This study has significant managerial and academic implications as the KPO/BPO industry is a growing sector of Indian economy. Published literature on LSS implementation in services sector has picked up over last decade, but there is very little literature in KPO/BPO sector. This paper is an attempt by researchers to contribute to this key area.

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Knowledge Process Outsourcing: India’s emergence as a Global Leader

Cited by 8 publications

References 4 publications

Globalization, lawyers and India: toward a theoretical synthesis of globalization studies and the sociology of the legal profession

Globalization, lawyers and India: toward a theoretical synthesis of globalization studies and the sociology of the legal profession

India’s Ascent to a Global Leadership: KPO as a Case in Point

Sustainability and Impact of Lean Six Sigma Practices: Learnings From Some KPO/BPO Organizations

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