KPKU as a Tool for Measuring Company Performance, a Literature Review

Abstract

The purpose of this study is to determine the development of research on the KPKU which has been used as a measuring tool in assessing the performance of SOEs. The KPKU referred to in this case is a performance assessment based on the Malcolm Baldrige criteria. The development of research on this performance assessment uses the connectedpapers.com application. The results of the screening obtained in the form of tables and images are then described according to the data obtained. This study shows that research using the KPKU as a public sector performance measured is still limited, especially research with objects in Indonesia, so that research on performance measure using the KPKU is still possible to be developed further. Suggestions for future research can further explore how the results of the performance assessment using the KPKU are and the differences in implementation in the public and private sectors. The implication of this research is that the performance measure using the KPKU still needs to be improved, because the results of the study illustrate that the KPKU has not been implemented comprehensively. The limitation of this research is that it has not been able to provide a detailed description of the variables that have developed along with the development of research related to the KPKU. The novelty of the research is that literature reviews using the connected paper application are still rarely carried out, where the results can provide an overview of research developments in a more interesting and understandable way.