L.A.R.G. supplier selection based on integrating house of quality, Taguchi loss function and M.O.P.A.

Zanjirani, Dariush Mohamadi; Zolfani, Sarfaraz Hashemkhani; Prentkovskis, Olegas

doi:10.1080/1331677x.2019.1635036

Cited by 8 publications

(3 citation statements)

References 50 publications

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“…It is no doubt that service quality in logistics is very important topic addressed in huge amount of scientific papers (Anderson et al 1994;Franceschini, Rafele 2000;Kaynak 2003;Rahman 2006;Feng et al 2007;Ganesan-Lim et al 2008;Hong, Lyong 2008;Baki et al 2009;Juga et al 2010;Kersten, Koch 2010;Huang et al 2012;Jia et al 2013;Aggarwal et al 2014;Prentkovskis et al 2018;Zanjirani et al 2019). These authors come to a conclusion that service quality is main prerequisite to develop a successful business.…”

Section: Analysis Of Scientific Approaches To Logistics Servicesmentioning

confidence: 99%

Identification of Sectoral Logistics Service Quality Gaps by Applying Servqual Method

Meidutė‐Kavaliauskienė

Vasilienė-Vasiliauskienė

Vasiliauskas

2020

Transport

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Today, simply delivering a product to the right place at the right time is no longer enough. Customers demand more; they demand the full suite of logistics services. Customers thus seek higher-value and additional services, and more, which enable them to compete. Thus, the problem underlying analysis is customers’ growing dissatisfaction with existing services and their quality. Quality of service no longer gives business entities a competitive edge. It is vital for companies to have different activities, to operate in different branches of the economy, and to work with different types of goods. However, despite these differences, they all want to obtain maximum satisfaction from logistics services. With this in mind, the purpose of this article is to present a study examining the impact of logistics service quality on the satisfaction of companies working with different categories of goods Results indicated that different logistics service users do not have the same requirements for logistics service quality. Moreover, it was proved that SERVQUAL method is suitable for identification of sectoral value gaps, which can be applied in practice assuring competitive advantage.

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Section: Analysis Of Scientific Approaches To Logistics Servicesmentioning

confidence: 99%

Identification of Sectoral Logistics Service Quality Gaps by Applying Servqual Method

Meidutė‐Kavaliauskienė

Vasilienė-Vasiliauskienė

Vasiliauskas

2020

Transport

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“…SCs can address the severe effects of interruptions and significantly lessen the time required for construction industries to return to normal operations [112]. RSSCM comprises resource management to meet investors' desires to realise high sustainability and flexibility in the SCs [113,114]. The key component of RSSCM is the management of risk.…”

Section: Major Sscm Resilience Enablersmentioning

confidence: 99%

Hybrid Assessment for Strengthening Supply Chain Resilience and Sustainability: A Comprehensive Analysis

Attia,

Uddin

2024

Sustainability

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Organisations encounter a significant challenge in the globalised business landscape, and thus mitigate risk by establishing robust supply chains (SCs) networks is required. In a rapidly changing environment, gaining a competitive edge is imperative. However, the exploration of the essential factors enabling resilient and sustainable supply chain management (RSSCM) in construction projects has been lacking. This study aims to bridge this gap by identifying the enabling factors for resilient and sustainable supply chain management (SSCM). To achieve this, a survey was conducted among Egyptian engineers, involving 32 factors derived from an extensive literature review on RSSCM. The data collected were categorised into four groups, namely Organisational Knowledge and Competence, Risk Management and Security, Collaboration and Communication, and Planning Efficiency and Timing, using brainstorming techniques. Subsequently, the data were analysed utilising a novel hybrid assessment approach that combines evaluation of alternatives and ranking, employing the compromise solution-fuzzy synthetic evaluation methodology, for the first time, offering a unique approach to assessing and prioritising these categories. The findings reveal that ‘Planning Efficiency and Timing’ emerged as the highest-performing category, whereas ‘Collaboration and Communication’ performed the worth. Furthermore, our results indicate that brainstorming enabled the grouping of the enablers into four distinct categories, providing a structured framework for understanding and organising them. The integration of MARCOS and FSE offered a robust decision-making approach, proposing a resilient and comprehensive decision-support system capable of tackling intricate real-world issues. This research outcome offers building administrators valuable insights for comparing different supply chains, considering how supply chain characteristics influence resilience and risk exposure in building SCs.

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“…RSSCM is the management of resources to meet the needs of stakeholders to attain high resilience and sustainability in the SC [49,50]. Risk management is a key feature of RSSCM.…”

Section: Resilient Sustainable Supply Chain Management (Rsscm)mentioning

confidence: 99%

Key Enablers of Resilient and Sustainable Construction Supply Chains: A Systems Thinking Approach

et al. 2022

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In the globalized world, one significant challenge for organizations is minimizing risk by building resilient supply chains (SCs). This is important to achieve a competitive advantage in an unpredictable and ever-changing environment. However, the key enablers of such resilient and sustainable supply chain management are less explored in construction projects. Therefore, the present research aims to determine the causality among the crucial drivers of resilient and sustainable supply chain management (RSSCM) in construction projects. Based on the literature review, 12 enablers of RSSCM were shortlisted. Using the systems thinking (ST) approach, this article portrays the interrelation between the 12 shortlisted resilience enablers crucial for sustainability in construction projects. The causality and interrelationships among identified enablers in the developed causal loop diagram (CLD) show their dynamic interactions and impacts within the RSSCM system. Based on the results of this study, agility, information sharing, strategic risk planning, corporate social responsibility, and visibility are the key enablers for the RSSCM. The findings of this research will enable the construction managers to compare different SCs while understanding how supply chain characteristics increase or decrease the durability and ultimately affect the exposure to risk in the construction SCs.

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L.A.R.G. supplier selection based on integrating house of quality, Taguchi loss function and M.O.P.A.

Abstract: View related articles View Crossmark data Citing articles: 2 View citing articles L.A.R.G. supplier selection based on integrating house of quality, Taguchi loss function and M.O.P.A.

Cited by 8 publications

References 50 publications

Identification of Sectoral Logistics Service Quality Gaps by Applying Servqual Method

Identification of Sectoral Logistics Service Quality Gaps by Applying Servqual Method

Hybrid Assessment for Strengthening Supply Chain Resilience and Sustainability: A Comprehensive Analysis

Key Enablers of Resilient and Sustainable Construction Supply Chains: A Systems Thinking Approach

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