La comunicación institucional en la crisis del ébola en Europa: el caso de la crisis española de 2014 en sus inicios / The institutional communication on ebola crisis in Europe: the first moments of the 2014 spanish crisis

Belda, Juan Pablo Micaletto; Vera, Luis Gallardo

doi:10.5783/rirp-9-2015-06-89-110

Cited by 4 publications

(2 citation statements)

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“…In terms of communication, public leaders should be prepared to be exposed to searching questions (Wu et al, 2020) and actively cooperate with their communication professionals (Boin et al, 2013). They need a convincing storyline (Micaletto and Gallardo, 2015) to strategically prepare the public to participate in measures for prevention and containment (Lee, 2009). Although there are always cultural and institutional aspects that define how communication is organized and performed (Cheng & Lee, 2019;Frederiksson et al, 2014), leaders' messages should respond to the emotional needs of the threatened people (Luoma-aho, Tirkkonen, & Vos, 2013).…”

Section: Domain Ii: Public Leadership In Times Of Crisismentioning

confidence: 99%

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

Jong

2020

Journal of Health Communication

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The primary objective of this paper is to propose a conceptual checklist to assess crisis communication efforts during pandemics and in their aftermath. No consolidated checklist exists for assessing the effectiveness of crisis communication at all levels during pandemics. A literature review was conducted, encompassing articles on crisis communication during SARS, swine flu, H1N1, ZIKA, Ebola, and/or COVID-19. Based on the review, a comprehensive checklist was developed to enable researchers and evaluators to assess and review all important aspects of crisis communication during pandemics. The final Assessment tool for Crisis Communication during Pandemics (ACCP) consists of 30 criteria. Further research is suggested to validate the checklist. The global COVID-19 pandemic is a crisis of unprecedented proportions. The crisis arrived in full view, yet it caught everyone off guard: politicians, hospital administrators, pundits, business owners, and the general population (Boin, Ekengren, & Rhinard, 2020). What distinguishes a pandemic from other crises are its characteristics as a "long wave event" (McInnes & Hornmoen, 2018). Where crises such as a major fire or airplane crash are over within a few hours or days, COVID-19 is, at the time of writing, an ongoing crisis that has generated widespread socioeconomic impact. Insight into how governments, citizens, businesses, and media have communicated during the pandemic may help to improve our learning from this crisis and support preparation for future pandemics. Countries on all continents have placed their citizens under various forms of lockdown during COVID-19, implementing measures from the obligation to wear face masks and maintain distance from others, to quarantines and school closures. Similar to earlier pandemics (Abraham, 2011), the initial need is for clear communication on what the public needs to do to reduce transmission as well as treatment advice. Everywhere, crisis communication is used as a public health intervention to inform and advise the public on necessary measures to minimize the impact of the COVID-19 pandemic. But as COVID-19 progresses around the world, communication efforts are also needed in terms of citizens' resilience, (national) public leadership, and in communicating with stakeholders whose businesses are closed or suffering from lockdown situations. At the same time, we have observed public leaders around the world who did not agree with the measures proposed by experts. US President Trump and Brazilian president Bolsonaro are examples of public leaders who consistently underplayed the messaging of experts with regard to social distancing and the wearing of face masks,

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Section: Domain Ii: Public Leadership In Times Of Crisismentioning

confidence: 99%

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

Jong

2020

Journal of Health Communication

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“…Some point out that: "During the first week (from October 6th to October 12th), the health authorities did the opposite of what was reasonable in a crisis: there was not a single spokesperson ..., it took a whole week to create a committee of crisis; the dispersion of information sources was evident ... " (Jurado and Jurado, 2015). Others point out that "although it was a success to convene the press conference quickly and, by extension, taking the initiative; due to the mistakes made, the appropriate knowledge in situations of institutional crisis was not transmitted either by the Minister or by the partners of the Ministry of Health and the Spanish Government " (Micaletto and Gallardo, 2015). And there are those who point out that of the 17 questions that were made at the press conference, the minister only responded to one, related to the resignations, and insistence of the journalist.…”

Section: Analysis Press Conferencementioning

confidence: 99%

The Mistakes of a Public Communication in the Ebola Crisis in Spain

González¹,

Cuesta²

2017

Eur. j. soc. sci. educ. res.

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This work analyzes the impact of the outbreak of hemorrhagic fever caused by the Ebola virus in Spain in the field of communication. The communication of such a crisis entails an interaction of information between individuals and institutions. Accuracy in the messages that are disseminated is key to the good resolution of the crisis. In this case of the Ebola crisis the impact in the Spanish media was very remarkable not only of the evolution of the crisis but also of the public information that were being made known by the authorities. The errors committed in this public communication, especially in the first institutional appearance, will be analyzed and possible solutions will be provided for future crises. In addition, the information behavior that was given in social networks by the authorities will be analyzed. To perform this work, bibliographical sources, data analysis and the media have been used.

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Gestión de la comunicación interna y externa en instituciones hospitalarias privadas en España durante la crisis del COVID-19.

Castro-Martínez

Díaz-Morilla

2020

RCyS

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Este trabajo analiza las estrategias comunicativas que han empleado las instituciones hospitalarias privadas en España durante la crisis del COVID-19, así como las herramientas que han aplicado para alcanzar a sus públicos internos y externos. Mediante un cuestionario compuesto por 52 preguntas se han recabado datos de 13 de los mejores hospitales según el ranking Merco 2020. Los resultados muestran que la composición de los departamentos de Comunicación es variada y que pertenecen a distintas áreas dentro de las instituciones. Las herramientas empleadas habitualmente tanto en comunicación interna como externa se han visto ampliadas para hacer frente a la pandemia y se han creado nuevos contenidos adaptados a los diferentes públicos con el objetivo de mantenerse como fuente fiable de información sobre la enfermedad y retener la confianza tanto de empleados como de pacientes. Las conclusiones indican que la crisis sanitaria ha transformado las rutinas de trabajo de los departamentos de comunicación interna y externa y que les ha servido para ganar agilidad, inmediatez y capacidad de reacción. La gestión estratégica de la comunicación de crisis ha sido fundamental en el ámbito hospitalario privado para afrontar con éxito la pandemia y lo será en el futuro para abordar los retos que traiga consigo la Nueva Normalidad.

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La comunicación institucional en la crisis del ébola en Europa: el caso de la crisis española de 2014 en sus inicios / The institutional communication on ebola crisis in Europe: the first moments of the 2014 spanish crisis

Cited by 4 publications

References 0 publications

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

The Mistakes of a Public Communication in the Ebola Crisis in Spain

Gestión de la comunicación interna y externa en instituciones hospitalarias privadas en España durante la crisis del COVID-19.

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