La confianza como determinante del compromiso, la intención de regreso y la recomendación del turista por un destino: el caso de Cancún

Cámara, Rafael Fabricio Matos

doi:10.30878/ces.v26n3a1

Cited by 2 publications

(1 citation statement)

References 38 publications

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“…In the context of tourism, tourist trust is widely accepted to play an important role in influencing their behavioral intentions. In other words, trust is somewhat predictive of tourist travel behaviors, such as revisit intention, commitment, and behavioral intention (Camara, 2019). In an earlier study, when people perceive a higher level of risk, trust has a stronger effect on creating behavioral intentions (Anderson and Karunamoorthy, 2003).…”

Section: Tourist Trustmentioning

confidence: 91%

Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty

Han

Zuo

Law³

et al. 2021

Front. Psychol.

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The spread of COVID-19 and large-scale travel restrictions has caused serious damage to the global tourism industry. Tourists pay additional attention to public health services and their health during travel, but studies on tourism public health service quality (TPHSQ) are limited. Therefore, this study aims to define TPHSQ and revise and validate its scale. The result of exploratory factor analysis (EFA) indicates that TPHSQ includes two dimensions “overall environmental image” and “public health facilities and management.” And based on 456 valid samples, the relationship among TPHSQ, tourists’ trust, satisfaction, and loyalty was validated using the multiple linear regression models. Results revealed the importance of the TPHSQ in improving tourists’ satisfaction and recovering their trust and loyalty. These results provided several implications for research, practice, and society that can benefit diverse stakeholders, which could accelerate the recovery of the tourism industry.

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Section: Tourist Trustmentioning

confidence: 91%

Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty

Han

Zuo

Law³

et al. 2021

Front. Psychol.

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Sustainable Practices as an Incentive to Return to Play at in an International Event

Mañas,

González,

Manrique

et al. 2024

RGSA

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Objective: The aim of this study is to investigate the effect that the implementation of green practices in a major sport tourism event, the Badminton World Championships in Huelva (Spain), has on the future intention of similar players to return to compete in sport events. Theoretical Framework: This theme introduces the main concepts and theories underpinning the research. Green practices, perceived value, satisfaction, trust and emotions are highlighted, providing a solid basis for understanding the context of the research. Method: The methodology adopted for this research comprised a total of 400 players who attended to compete in the event were randomly selected. A confirmatory factor analysis of the model and a multigroup analysis were carried out. Data collection was carried out by means of a self-administered questionnaire in the presence of the interviewer. Results and Discussion: The results obtained revealed that green practices are a direct predictor of confidence, emotions and perceived value, thus influencing satisfaction and intention to attend or re-attend a similar sporting event as a player. Research implications: Implementing green practices can be an effective strategy to improve participant satisfaction and confidence, which in turn can increase intentions to return to compete in future events. Organisers, federations, and sport tourism managers should consider including measures that promote environmental sustainability, such as waste reduction, efficient use of resources, and promotion of sustainable activities among participants. Originality/value: This study contributes to the literature by understanding the impact of green practices on participants' satisfaction, confidence and intention to return to sporting events. The relevance and value of this research is evidenced by how these practices can influence the behaviour of sport tourists, filling an important gap in the existing literature on sport tourism and sustainability.

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La confianza como determinante del compromiso, la intención de regreso y la recomendación del turista por un destino: el caso de Cancún

Cited by 2 publications

References 38 publications

Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty

Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty

Sustainable Practices as an Incentive to Return to Play at in an International Event

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