Language Co-Construction and Collaboration in Interpreter-Mediated Primary Care Encounters With Hispanic Adults

Dawson, Robin M.; Messias, DeAnne K. Hilfinger

doi:10.1177/1043659617747523

Cited by 5 publications

(2 citation statements)

References 19 publications

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“…However, linguistic skills alone are not enough. It is not just a question of whether the interpreter can understand the doctor's medical terms and expressions of cancer, stress or dementia (Estrada & Messias, 2018). The interpreter must be able to find the best everyday description, in the patient's native language.…”

Section: Discussionmentioning

confidence: 99%

Interpreters' experiences of participating in an introduction course in the healthcare sector. An ethnographic field observation study

et al. 2020

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Aim We aimed to explore how interpreters experienced being part of a special designed health introduction course and to obtain their perspectives on the learning process. The overall aim was to improve health care to patients with language barriers. Design With a hermeneutic phenomenological approach, we used participant observations as a method for collecting data. Method The teaching methods used were case‐based learning, role‐play and active involvement including dialogs, discussions and critical reflections. The interpreters were divided into teams of 10–15 interpreters. Over the duration of 6 weeks, teaching sessions were conducted, with 3 hr/week planned. Results The findings emphasize the importance of providing the interpreters with education, supervision and a work environment where they can confidentially share and get competent feedback on their experiences and linguistic skills, in order to ensure patients get the correct information in their native language.

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Section: Discussionmentioning

confidence: 99%

Interpreters' experiences of participating in an introduction course in the healthcare sector. An ethnographic field observation study

et al. 2020

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“…At the second time point, participants also reported lower VAS scores in terms of the perceived amount of care demonstrated by ED staff as well as how informed they felt the nursing and medical staff kept them throughout their stay. The differences between phone-based interpretation and the other communication modalities could be due to the less personalized feel of using remote telephonic technology throughout the clinical encounter (Estrada & Messias, 2018; Schenker, Lo, Ettinger, & Fernandez, 2008). Phone-based interpretation tends to be shorter in length of time (Locatis et al, 2010) and could impede providers from establishing rapport with this specific patient population because of the less fluid style of communication in comparison to having a videoconference interpreter or another person physically present (i.e., a bilingual staff or family member) (Price, Pérez-Stable, Nickleach, López, & Karliner, 2012).…”

Section: Discussionmentioning

confidence: 99%

Minimizing Variability in Interpretation Modality Among Spanish-Speaking Patients With Limited English Proficiency

Villalona

Jeannot

Yuncosa

et al. 2019

Hisp Health Care Int

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Introduction: Provider–patient language discrepancies can lead to misunderstandings about follow-up care instructions and decreased adherence to treatment that may contribute to disparities in health outcomes among patients with limited English proficiency (LEP). This observational study aimed to understand how emergency department (ED) staff went about treating patients with LEP and examine the impact of consistent interpretation modality on overall patient satisfaction and comprehension. Method: A cross-sectional study was conducted among Spanish-speaking patients with LEP presenting to the ED. A survey was administered at two different time points: after patients provided their history of present illness and after the patient received information regarding follow-up treatment. Results: Analysis of average visual analog scale (VAS) scores by consistency of interpretation suggested higher overall scores among participants that received care via the same communication modalities during both the history of present illness and at disposition, when compared with patients that did not. At both time points, video-based interpretation was associated with higher VAS scores in comparison to other modalities, whereas phone-based interpretation was associated with lower VAS scores. Conclusion: Providing consistent modes of interpretation to patient’s with LEP throughout their ED visits improved their overall satisfaction of care provided and understandings of discharge instructions.

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A predictive and prescriptive analytical framework for scheduling language medical interpreters

Ahmed

Frohn

2021

Health Care Manag Sci

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Language Co-Construction and Collaboration in Interpreter-Mediated Primary Care Encounters With Hispanic Adults

Cited by 5 publications

References 19 publications

Interpreters' experiences of participating in an introduction course in the healthcare sector. An ethnographic field observation study

Interpreters' experiences of participating in an introduction course in the healthcare sector. An ethnographic field observation study

Minimizing Variability in Interpretation Modality Among Spanish-Speaking Patients With Limited English Proficiency

A predictive and prescriptive analytical framework for scheduling language medical interpreters

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