Language facilitation for outbound Chinese tourists: importance–performance and gap analyses of New Zealand hotels

Ying, Tianyu; Wen, Jun; Wang, Liang

doi:10.1080/10548408.2018.1487902

Cited by 13 publications

(3 citation statements)

References 47 publications

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“…Privacy and human rights 1.1 I do not feel that collecting location information is an invasion of privacy ( Ameen et al., 2022 ; O'Callaghan et al., 2020 ) 1.2 Mandatory use of MYSEJAHTERA does not violate human rights 2. Language issues 2.1 Registration language is not Chinese, feel uncomfortable ( Ying et al., 2018 ; von Wyl et al., 2021 ) 2.2 Confused and upset by using the interface in English 2.3 I feel confused and helpless when answering questions during use and when submitting documents about vaccination, etc. 2.4 While using MYSEJAHTERA in both English and Malay, I feel uneasy and confused 3. registration issues other than language 3.1 I am bothered when I can't use a Chinese mobile number when registering ( Bender et al., 2014 ; Son et al., 2020 ) 3.2 I do not know how to fill in a permanent address as a visitor 4.…”

Section: Methodsmentioning

confidence: 99%

The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 world

Jiang

Mohamed²

2022

Heliyon

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Section: Methodsmentioning

confidence: 99%

The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 world

Jiang

Mohamed²

2022

Heliyon

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“…However, despite language being almost inextricably related to tourism, it has scarcely been a topic of analysis in tourism studies. A few studies have analyzed the impact of language on travel risk perceptions (Antony & Thomas, 2019; Nagai et al, 2019), including how a lack of fluency in the destination language may be a barrier to international travel (Cohen & Cooper, 1986; Ying et al, 2018). A slightly larger segment of studies has approached language tourism (LT).…”

Section: Introductionmentioning

confidence: 99%

Who are the language tourists? A factor‐cluster analysis based on language‐related attitudes, beliefs, and travel outcomes

Carvalho

Ramires

Bakas

2022

Journal of Tourism Research

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Researching language tourism (where language learning is a primary or secondary motivation for the trip) is a growing field of interest as the importance of language within tourism experiences is recognized. Conceptually located at the intersection of cultural, youth, academic, and educational tourism, past research has focused on the analysis of tourists who travel to formally learn a language, missing out on an important number of tourists who travel to learn a language informally. To overcome this gap in research, cluster analysis of a sample of 1014 formal and informal language tourists was undertaken to segment them based on language-related attitudes, beliefs, and travel outcomes. Four clusters of language tourists were identified, called the Enthusiasts, the Devoted, the Pragmatists, and the Less-Committed. We propose that two axes are fundamental for characterizing and understanding language tourists, thus contributing to expand theory on language tourism.

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“…Ageing involves several changes (physical, mental, and social) that can discourage participation in tourism activities (Huber et al, 2018). These changes include health concerns, loss of a travel partner, financial and time constraints, and language barriers (Huber et al, 2018;Wen et al, 2020b;Ying et al, 2018). To enable Chinese senior outbound tourists to overcome these constraints, family support-especially from adult children-is essential.…”

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confidence: 99%

Perceptions and desires of Chinese senior outbound tourists receiving travel support from adult children: a qualitative study

Xiong

Zheng²,

Gu³

et al. 2022

APJML

Self Cite

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PurposeThis qualitative study explores how Chinese senior outbound tourists perceive support from their adult children and what kinds of support they desire.Design/methodology/approachQualitative data were collected from semi-structured interviews with 26 participants. Transcribed interviews were analysed via thematic analysis.FindingsThis study captured the contradictory feelings of different types of Chinese senior outbound tourists (i.e. independent, neutral, and dependent) according to the degree of desire for support from their adult children. The results further identified the real desires among Chinese senior outbound tourists for children's attitudinal support, caring support, appropriate financial support, companionship, and timing support.Research limitations/implicationsSince this qualitative research is based on small samples with typical social and cultural characteristics, our research results only describe an existence. Our findings provide insight into the existence of the phenomenon, rather than allowing the results to be generalized to the wider population (Gram et al., 2019).Practical implicationsThe tourism industry could develop products to alleviate such feelings. Integrating the concept of filial piety into adult children's support for their parents' overseas travel can not only meet parents' expectations but also relieve parents' ambivalence. Destination operators and travel agencies could thus design mixed products targeting Chinese elderly parents and their adult children by providing activities for both generations. Purchasing behaviour represents a type of emotional and instrumental support for the elderly. Destination operators and travel agencies can also launch products suitable for in-depth outbound travel that cater to adult children's leisure travel while meeting the elderly's travel needs.Originality/valueThis study also extends both intergenerational support theory and intergenerational ambivalence theory regarding Chinese senior outbound tourists.

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Language facilitation for outbound Chinese tourists: importance–performance and gap analyses of New Zealand hotels

Cited by 13 publications

References 47 publications

The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 world

The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 world

Who are the language tourists? A factor‐cluster analysis based on language‐related attitudes, beliefs, and travel outcomes

Perceptions and desires of Chinese senior outbound tourists receiving travel support from adult children: a qualitative study

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