Launching professional services automation: Institutional entrepreneurship for information technology innovations

Wang, Ping; Swanson, E. Burton

doi:10.1016/j.infoandorg.2007.02.001

Cited by 86 publications

(74 citation statements)

References 47 publications

(50 reference statements)

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“…Especially when organizations with high status undertake an innovation, these Wang/Information Technology Innovations high-profile adoptions will literally elicit a high profile -a high level of public exposure -for the innovation, raising its perceived legitimacy and utility (Wang and Swanson, 2007). Although it is interesting to tease out the construct of popularity, the theoretical value of the construct in understanding innovation diffusion would be limited if popularity were entirely induced from adoption.…”

Section: Figure 2 Information Technology Innovation Concept Vs Matementioning

confidence: 99%

Popular Concepts beyond Organizations: Exploring New Dimensions of Information Technology Innovations

Wang¹

2009

JAIS

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The abundance of innovation concepts in the world of information technology and their differentiated influence on the design, production, and use of IT in organizations make it important that we understand what shapes these concepts themselves. Taking the perspective that an IT innovation concept emerges and evolves beyond organizational boundaries in a community, I argue that the prevalence or popularity of the concept in IT discourse positively influences the adoption of the underlying innovation. Then with the aim to explore what makes an IT innovation concept popular, my empirical analysis of the once highly popular concept ERP (enterprise resource planning) suggests that (1) the popularity of ERP was influenced positively by the prevalence of highlighted business problems that ERP was claimed to solve; (2) ERP's popularity was influenced negatively by the prevalence of related innovation concepts; and (3) these influences largely disappeared after ERP passed its peak popularity. These results imply that the popularity of an IT innovation concept responds to the broader climate of business and relies on the right type of attention drawn and released by other concepts in a network of concepts. Going beyond the dominant paradigm, this paper helps broaden IT innovation research along two new dimensions: toward the innovation concept, as a complement to material innovation, and toward community-level analysis, as an extension of the traditional organizational analysis. The paper also suggests that practitioners evaluate an innovation concept's fit with the broader environment and relationship with other popular concepts, as a way to make sense of the innovation and anticipate its impact on IT practice.

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Section: Figure 2 Information Technology Innovation Concept Vs Matementioning

confidence: 99%

Popular Concepts beyond Organizations: Exploring New Dimensions of Information Technology Innovations

Wang¹

2009

JAIS

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“…Some of these studies might be historical and address the origins of established IS retrospectively, but some might be contemporary and identify problems and current forces motivating IS change. Linkages to entrepreneurship's placing its bets on prospective solutions to presumed problems might also be forged in this research as in Wang and Swanson's (2007) study of the institutional entrepreneurship that promulgated professional services automation (PSA) as a new IS type, where the opportunity niche was evidently smaller than seen at the time.…”

Section: Discussionmentioning

confidence: 99%

Theorizing Information Systems as Evolving Technology

Swanson¹

2015

AMPROC

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Abstract:Information systems scholars have struggled with the field's fundamental relationship to technology. In particular, they have debated whether the IT artifact is unwisely taken for granted and whether or not it lies at the field's core. Here, applying Brian Arthur's general theory of technology, I suggest that one may theorize IS itself as an evolving family of technologies. From this perspective, one may open new avenues for IS research-for, in particular, historical and other related studies where the unit of analysis is the technology itself and the focus is its evolution.

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“…Ifølge Netteland (2017) blir dessuten informasjonsformidling, brukerstøtte, testing og opplaering ofte undervurdert når en innfører ny teknologi. For å lykkes, pekes det på viktigheten av institusjonelle entreprenører som endringsagenter (Chan et al, 2011), mobilisering av allierte og interessenter, samt en felles og koherent visjon og et koherent fellesskap (Wang & Swanson, 2007).…”

Section: Kunnskapsstatus -Digitalt Endringsarbeidunclassified

“…Funnene ovenfor viser at denne type endringsarbeid kan vaere krevende. Viktigheten av å mobilisere interessenter til en felles visjon og koherent fellesskap slik Wang & Swanson (2007) peker på, illustreres tydelig i dette prosjektet. I dette prosjektet var vi i så måte heldige.…”

Section: Drøfting Og Konklusjonunclassified

Kapittel 8: Digitale kommuner i møte med innvandrere

Netteland¹

2018

Det Regionale I Det Internasjonale

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Kapittel 8 Digitale kommuner i møte med innvandrere -et forsøk på en bedre digital dialog GRETE NETTELANDHøgskulen på Vestlandet SAMMENDRAG Det siste tiåret har Norge vaert sterkt preget av innvandring. Fire kommuner i Sogn og Fjordane startet derfor et forbedringsarbeid der målet var bedre digitale tjenester og informasjon nettopp for denne målgruppen. Arbeidet blir analysert med utgangspunkt i laerings-og institusjonell teori. Et sentralt funn er at forbedringsarbeidet resulterte i mer brukervennlige nettsider og digitale tjenester ikke bare for innvandrerne, men for innbyggerne som helhet.ABSTRACT In the last decade, the immigration to Norway has increased noticeably. This was the reason why four municipalities in Sogn og Fjordane county decided to improve their digital services and web pages for this target group. To analyze this improvement process, the article draws on learning theories and institutional theories. An important finding is that the improvements resulted in more user-friendly services for all inhabitants, not only for the immigrants.

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Launching professional services automation: Institutional entrepreneurship for information technology innovations

Cited by 86 publications

References 47 publications

Popular Concepts beyond Organizations: Exploring New Dimensions of Information Technology Innovations

Popular Concepts beyond Organizations: Exploring New Dimensions of Information Technology Innovations

Theorizing Information Systems as Evolving Technology

Kapittel 8: Digitale kommuner i møte med innvandrere

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