Le management de la communication de crise

Cros, Michel; Cros, Sophie

doi:10.7202/1045362ar

Cited by 5 publications

(1 citation statement)

References 11 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Another skill that appeared a record number of times in past publications is communication (Cros and Gaultier-Gaillard Cros, 2015; DuBrin, 2013). The literature recommends that a clear, honest, consistent and timely communication strategy showcasing authenticity and empathy is impactful (Thiessen and Ingenhoff, 2011; Wilson, 2020) particularly in the service field, which is in constant communication with people (Adiguzel, 2019; Gallo, 2020; Hirudayaraj and Sparkman, 2019; Koc, 2013).…”

Section: Literature Reviewmentioning

confidence: 99%

Early evidence of leadership skills and strategies in managing the impact of COVID-19 pandemic in the hospitality industry

Hahang

Bayraktar

Jiménez

2022

CCSM

View full text Add to dashboard Cite

PurposeGiven the critical consequences of the current Coronavirus (COVID-19) crisis worldwide, displaying good leadership has been of utmost importance. Hospitality has been among the industries that have been hit the hardest by the pandemic, and it requires exceptional leadership skills unique to this crisis and sector. This multi-country study aims to contribute to the understanding of some of the most important skills and strategies that leaders in the hospitality industry may use to navigate the COVID-19 crisis effectively.Design/methodology/approachThis paper employs a qualitative study. Semi-structured interviews are conducted with managers of international hospitality groups or local hotel chains in seven different countries.FindingsThe results show that positive thinking, decision-making, flexibility, divergent thinking, trust-building and communication skills have a positive impact on leadership effectiveness in the hospitality sector during the pandemic. Besides, saving payroll costs, elaborating contingency plans and leveraging from partners' strengths are highlighted as crucial strategies.Practical implicationsThis paper provides hospitality professionals across borders preliminary insights and recommendations to manage the COVID-19 crisis.Originality/valueEspecially being one of the sectors that have been hit the hardest by the COVID-19 crisis worldwide, the dynamics and leadership requirements of the hospitality sector need further attention. The findings contribute to the literature by illustrating how managers have navigated the initial stages of the crisis in the under-researched hotel sector, and also by gathering evidence about the sector dynamics related to the early stages of this crisis.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

Early evidence of leadership skills and strategies in managing the impact of COVID-19 pandemic in the hospitality industry

Hahang

Bayraktar

Jiménez

2022

CCSM

View full text Add to dashboard Cite

show abstract

La politique d'acquisition des multinationales face à la pandémie

Chalençon,

Mayrhofer,

Meschi

2023

Rev. Fr. Gest.

View full text Add to dashboard Cite

Cet article examine les effets de la crise sanitaire sur la politique d'acquisition des entreprises multinationales. L'étude empirique porte sur les acquisitions réalisées par les multinationales françaises du CAC 40 en 2019 et 2020. Les résultats montrent que, suite à l'annonce de la pandémie, ces multinationales ont fortement réduit le nombre d'acquisitions et privilégié des opérations orientées vers des activités complémentaires et des cibles de plus petite taille localisées dans des économies matures. Notre recherche met en relief les réactions des multinationales françaises face à la pandémie et enrichit notre compréhension des effets que les chocs exogènes peuvent avoir sur les comportements stratégiques des entreprises.

show abstract

La reconnaissance des erreurs est-elle un bon argument commercial ? Les enseignements des commentaires en ligne des clients concernant cinq vidéos publicitaires

Cusin¹,

Flacandji²

2021

RIMHE : Revue Interdisciplinaire Management, Homme &Amp; Entreprise

View full text Add to dashboard Cite

Le management de la communication de crise

Cited by 5 publications

References 11 publications

Early evidence of leadership skills and strategies in managing the impact of COVID-19 pandemic in the hospitality industry

Early evidence of leadership skills and strategies in managing the impact of COVID-19 pandemic in the hospitality industry

La politique d'acquisition des multinationales face à la pandémie

La reconnaissance des erreurs est-elle un bon argument commercial ? Les enseignements des commentaires en ligne des clients concernant cinq vidéos publicitaires

Contact Info

Product

Resources

About