“…There is consensus that lean techniques can eliminate waste and reduce risk to manufacturing and services sectors including construction (Howell and Ballard, 1998), aerospace (Hines et al, 2004), services (Bortolotti and Romano, 2012;Suárez-Barrazaa et al, 2012), tourism (Vlachos and Bogdanovic, 2013), hospitals (Reijula, 2012;Young and McClean, 2008), and public administration (Radnor and Walley, 2008).…”