“…Initially limited to the nuclear (Phimister et al, 2004) and aviation industries (NASA, 2006), research on the design of effective NMSs has received much attention in a wide range of industries over the last couple of years (Wu et al, 2010;Gnoni et al, 2013;Andriulo & Gnoni, 2014;Goode et al, 2014), especially in the healthcare industry for improved patient safety (Barach & Small, 2000;Callum et al, 2001;Aspden et al, 2004;Fried, 2009). Most NMSs in use today are proprietary systems designed specifically for the organisation that uses them.…”