Lessons Learned From Offshore It Outsourcing: A Client And Vendor Perspective

Haried, Peter; Ramamurthy, K.

doi:10.1080/15228053.2010.10856175

Cited by 3 publications

(4 citation statements)

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“…Mao et al (2008) focused on the importance of the trust aspect between client and vendor wrote that "relationship management is a key factor for successful outsourcing". A successful client vendor engagement requires in depth management, collaboration and synchronization between the organizations of client and vendor (Haried and Ramamurthy, 2010). This would also include adaptability in both organizations.…”

Section: Visa Regulationsmentioning

confidence: 99%

“…Outsourcing of IT entails understanding of client business processes, requirements, culture, location and other stakeholders (Mottonen et al , 2009). There has been considerable research and generation of “prescriptive” outsourcing models catering to what all the service providers/clients must do when they decide to outsource (de Boer et al , 2006), but there is limited research evidence (Lee, 2008) in the area of client vendor relationship sustainability (in context of ITO) leading to long term profitability for all the organizations involved (Haried and Ramamurthy, 2010).…”

Section: Literature Surveymentioning

confidence: 99%

“…This collaboration plays a large role in a successful client vendor relationship. Among the studies done to understand the issues in offshore outsourcing, one of the “lessons learnt” is also “utilizing creative ways for effective communication” which had relational implications (Haried and Ramamurthy, 2010). Also vendors tend to conceal specific information about the project progress (Jain et al , 2011) which can lead to loss of trust between the client and the vendor.…”

Section: Business Models In Global Software Outsourcingmentioning

confidence: 99%

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Need for sustainable global business model in software outsourcing

Jain

Khurana

2013

Business Process Management Journal

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to study sustainability of the global business model of software outsourcing with perspective of Indian vendors. Design/methodology/approach -In order to obtain results as per the stated purpose, the authors have done an extensive literature review search in the e-journals databases: ABI/INFORM Complete, EBSCO Business Source Complete, Emerald Management Xtra and Science Direct. Over and above these databases and journals, NASSCOM reports, survey and some books were also referred for literature review. Finally 59 references listed at the end of the paper were used for the stated purpose. Findings -The paper studies trends in software industry and outsourcing models, which Indian vendors are offering to their global clients. Each model is evaluated analytically for its advantages and shortcomings subsequently the paper concludes by stating the need for a sustainable global business model in software outsourcing from Indian perspective.Research limitations/implications -The paper studies business of software at a global level and subsequently narrows its focus on the models being provided by the Indian vendors. It identifies need for a sustainable model to be used by the Indian vendors; the limitation of the paper is it concludes with the need identification and is from an Indian vendor perspective. The needs identified can be further used as a basis for hypothesis formulation, questionnaire design, data survey and analysis so that blue print of the proposed model can finally emerge, also the study can be expanded to include global vendors. Practical implications -The following paper analytically studies current trends in global business of software sourcing, and identifies pros and cons of the models adopted by Indian vendors. It identifies the need for a sustainable global business model for software outsourcing; in case the need is fulfilled it will definitely add value to India as a software sourcing destination and lead to more revenue generation which will eventually culminate into a large-scale and long term economic and social impact. The study also has several research and public policy formulation implications. Originality/value -Th...

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Section: Visa Regulationsmentioning

confidence: 99%

Section: Literature Surveymentioning

confidence: 99%

Section: Business Models In Global Software Outsourcingmentioning

confidence: 99%

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Need for sustainable global business model in software outsourcing

Jain

Khurana

2013

Business Process Management Journal

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“…Information technology (IT) offshoring research in recent years has focused primarily on inter-organizational issues such as task oversight and relationship governance (Alami et al, 2008;Aydin et al, 2010;Cha et al, 2008;Haried & Ramamurthy, 2010;Kelly & Noonan, 2008;Leonardi & Bailey, 2008;Palvia, 2008;Palvia et al, 2011;Ranganathan et al, 2007;Simon et al, 2009). An enduring emphasis on client-vendor interactions has yielded numerous, ongoing insights into offshoring management, resulting in a rapidly evolving set of best practices.…”

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confidence: 99%

In Pursuit of Institutional Legitimation: Structuration of an Offshoring Decision

Mirani

2014

Journal of Information Technology Case and Application Research

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The accuracy of the Content should not be relied upon and should be independently verified with primary sources of information. Taylor and Francis shall not be liable for any losses, actions, claims, proceedings, demands, costs, expenses, damages, and other liabilities whatsoever or howsoever caused arising directly or indirectly in connection with, in relation to or arising out of the use of the Content. This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden.

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Electronic Medical Records Application Development: Perspectives of the Service Provider

Palvia¹,

Thambusamy²

2013

Journal of Information Technology Case and Application Research

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Healthcare Information Technology (HIT) is a relatively new phenomenon and refers to the use of computer applications to store, process, and use clinical, administrative, and financial information among various health care entities. HIT is widely regarded as a key to improving the quality of healthcare in the United States and potentially reducing its cost. Yet, its implementation is a continuous challenge for the healthcare industry. One of the key applications of HIT is Electronic Medical Records (EMR). The implementation of an EMR system may result in improved and more efficient care and patient safety, but it may also incur additional costs. Furthermore, if the development of the application is undertaken by an offshore vendor, it adds another layer of complexity. This research case documents the experiences in the development and implementation of an EMR system for a U.S. client by an offshore vendor. While client experiences abound in the literature, this study is unique in that it draws from the perspective of the service provider. Key findings of the study show that the major issues related to EMR development by an offshore vendor include gaining domain knowledge, requirements generation, and access to expertise. Like offshoring projects in general, client-vendor communication remains perennially important. Beyond EMR, this vendor's critical success factors in HIT projects offshore development additionally include scope containment, need for a client liaison, and managing non-functional expectations.

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Lessons Learned From Offshore It Outsourcing: A Client And Vendor Perspective

Cited by 3 publications

References 38 publications

Need for sustainable global business model in software outsourcing

Need for sustainable global business model in software outsourcing

In Pursuit of Institutional Legitimation: Structuration of an Offshoring Decision

Electronic Medical Records Application Development: Perspectives of the Service Provider

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