“…Many libraries report that user surveys have been useful in improving library services (Hitchingham & Kenney, 2002;McCaffrey, 2013;Miller & Hinnant, 2016). They have also been reported as useful in strategic planning (Brekke, 1994;King, 2005;Miller & Hinnant, 2016;Shorb & Driscoll, 2004), although they often first lead to further studies which in turn can be strategically important (Haricombe & Boettcher, 2004;Knapp, 2004;Lessin, 2004).…”